Venue: Better Bankside | Bankside Community Centre | 18 Great Guildford Street | London | SE1 0FD
Date: Friday 3rd February 2017 (rescheduled from Thursday 1st December 2016)
Timings: Registration will open at 10:15 with presentations beginning at 10:30. The event will close at 13:30.
Being Volunteer Managers we have the privilege of working with truly inspiring and dedicated people on a daily basis. The sheer variety of people we come in to contact with via volunteering is what makes our work so enjoyable. But as with everything, difficult situations may occasionally arise.
Perhaps a volunteer wishes to make a complaint against another volunteer, a member of staff or the organisation. Alternatively, someone may wish to complain about a volunteer’s behaviour or contribution. Whatever the challenge it’s part of the Volunteer Manager’s role to ensure robust procedures are in place to deal with these situations clearly and fairly.
This 3 hour workshop will give an overview of current best practice and the kind of structure you should have in place as well as expert tips for solving challenging circumstances. We’ll also discuss common scenarios and how best to deal with them, wrapping up the day with a Q&A session.
This workshop is facilitated and delivered by Anne Marie Zaritsky, Head of Volunteering at the Royal Mencap Society and Lead Assessor for Investing in Volunteers.
Please note: Light refreshments will be provided throughout the day but lunch will not be, instead delegates are encouraged to bring their own or to purchase it from food vendors close to the venue.
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