24 April 2018 at the Crypt, London E1 6LY, 10:30 – 4:30
Many charities run retail operations with varying degrees of volunteer involvement, but the Charity Retail Association (CRA) has identified a shortage of suitable volunteers and the importance of good volunteer management as key issues facing their members at this time. With a huge and diverse array of volunteers, charity retailers face both unique and universal challenges.
This event will bring together a wealth of experience from both volunteering and retail. Hosted by Angela Wilson, Senior Advisor, Volunteering & Community Development at Barnardo’s, with Rob Jackson of Rob Jackson Consulting, Robin Osterley, Chief Executive of CRA, Liz Reed, Volunteering Business Partner at Blue Cross and Roy Clark, Director for Retail and Trading at Barnardo’s.
The event will look at how modern retail volunteers may be very different from the traditional image, and how retail volunteer managers need to understand the complex motives and aspirations of their volunteers in order to build the most productive relationships. From volunteers looking to improve their employability, to those combating social isolation, the range of expectations must be matched by an equally in-depth and engaging volunteer offer.
We will hear some examples of organisations responding to these challenges in innovative ways and how a successful approach can result in efficient and productive retail operations.
24 April 2018, the Crypt at Christ Church Spitalfields, London E1 6LY