Winning in Volunteer Management: Working together, what can we achieve?

21 September, at The Crypt, Christ Church, Spitalfields

This event is looking at how we can work more closely together. Click here for more information or to book a place.

Prior to the 2012 London Olympics, the government asked sporting organisations what they knew about volunteering, and they asked volunteering organisations what they knew about sport. Both answers were the same: “Virtually nothing!”

Yet sports volunteering accounts for 22% of the UK total – more than any other sector. (This information came out at our last event on 27 July)

Many charities organise sports-style fundraising events, such as walks or runs or cycle rides, but is there cooperation with sports organisations in the preparation or administration of these events?

Surely the time is ripe for sports and non-sports volunteer managers to get together and start to work together: to share experiences and challenges and successes.

This event will hear from presenters with experience of both sports and other non-profit and charity organisations, from research professors working in collaboration with sports organisations across the world and from the London 2012 Legacy charity: Join In. There will also be the usual networking opportunities and the chance to voice your own opinions.

Speakers will include: Jenny Betteridge, Sport England; Chantel Scherer, Join In; Dr. Fiona Reid, SRVN / Glasgow University; Dr. Lindsay Findlay-King, SRVN / Northumbria University; Alex Beaumont, LTA -British Tennis; Kerry Marland, England Athletics.

Click here for more information or to book a place.                                                            

Last few places available for AVM 2017: The Annual Conference. Bookings will close this week.

We’re pleased to announce that bookings for AVM 2017: The Annual Conference are at an all time high.

Book your place now.

As an AVM member you already receive a 50% discount on your conference booking but why not enjoy more with the early bird discount. We only have a limited number of these tickets available.

As a non-member you can still enjoy early bird discount, but we only have a limited number of these tickets available.

Don’t leave it too long to book your place and why would you want to when you see what a fantastic line-up we have planned:

Keynote speakers this year are:
Julie Bentley, CEO of Girlguiding
Vicky Browning, CEO of Association of Chief Executives of Voluntary Organisations
James Probert, Director of Strategy and Impact, City Year UK

Seminars this year include:
• Change is not a journey
• Measuring Impact
• Using data and benchmarks to drive volunteering up the agenda
• Embracing the age of opportunity – involving younger and older volunteers
• Corporate volunteering from the third sector perspective
• Creativity and meaning in volunteer reward and recognition
• Influential Leadership: Gaining Commitment, Getting Results
• GIVERS – Nudging People to Volunteer

You shouldn’t just hear it from us how great the conference is. Carly Benton, Volunteer Development Officer at Crohn’s and Colitis UK, shares her experience of being a first-timer at the AVM Conference in 2016 and why you shouldn’t miss out:

“For me there is nothing more valuable than meeting like-minded peers to challenge my thinking.  There will always be areas for improvement and barriers to overcome in the world of volunteering. This is why the AVM Conference is the perfect place for volunteer managers to come together with a shared understanding, to not only to develop your skillset and keep up to date with current trends, but also to reassure you you’re not in it alone!”

We look forward to seeing you at the Volunteer Management event of the year!

AVM Conference Team

Meaningful Engagement Begins with Recruitment.

27 July 2017 10 am till 4 pm, lunch included

At The Crypt, Christ Church Spitalfields Commercial Street | Spitalfields | London

The challenge of both recruiting and retaining useful, effective volunteers is an ever-present aspect of volunteer management. Most of us agree that time ensuring existing volunteers are satisfied and fulfilled in their roles is time well spent. However, is it possible to promote long-term volunteer engagement by focussing on this aim as part of the recruitment stage?

This full day event will look at the recruitment strategies and some of the campaigns planned and utilised by a variety of organisations.

Hazel Finney of Community Impact Bucks will consider the fundamental issues all organisations need to consider when approaching volunteer recruitment. With experience of training, preparing and supporting more than 3,500 small organisations in developing their recruitment policies, Hazel has almost unrivalled knowledge of her subject.

Will Watt of Join In and Jump Projects has developed GIVERS as an extension of his award-winning work on the 2012 Olympic legacy charity, Join In. GIVERS transforms data on over 300,000 volunteers into a simple, practical tool to help anyone recruit, retain and reward more volunteers.

Flora Nicholson of Cancer Research UK will co-present with Will Watt, looking at CRUK’s use of GIVERS in their recent volunteer recruitment.

Stephen Hill of Parkinson’s UK will present on their early pre-recruitment preparations. Parkinson’s UK are attempting a radical, far more in-depth approach to the challenge of encouraging long term, fully engaged volunteering.

Daniel Ingram of Wood Green, The Animals Charity, will be considering how to effectively divide his time and resources between recruitment and active retention / engagement strategies.

The event will be hosted by AVM Director Bryan Precious, and will include a light lunch. Held in the Crypt of Christ Church Spitalfields, this promises to be an ideal opportunity to discover the latest thinking on recruitment, retention and engagement of volunteers. As always, attendees can network and share experiences with counterparts from a broad cross section of volunteer organisations.

To secure your place, click here.

For a full agenda, click here.

 

 

Embracing Digital Communication for Volunteer Management

June L&D Event

AVM’s new Learning & Development Officer, Greville Southgate, has joined AVM from the Heritage Arts sector and has a background in creating and developing successful training events. His first event in the new role will be Embracing Digital Communication for Volunteer Management, on 29 June 2017 at VAI in Islington, 1:30 – 5 pm.

This event will be a great opportunity to learn about some of the digital options that are currently being used to communicate with volunteers. Suitable for both large and small organisations, we will be assessing a range of tools that can help engage and support volunteers. Attendees will meet colleagues from across the UK who may be facing similar challenges, and the chance to discuss and compare experiences is a vital component of all AVM activities. AVM Directors and the L&D Officer will be on hand to answer any general enquiries that you may have, as well as digital experts for more specific questions.

We will start by examining how non-profit organisations can benefit from embracing some of the digital tools on offer, as well as recognising some potential risks and some of the less obvious costs.

We will hear presentations from Rebecca Harper, Guide Dogs UK and Jo Keller, RNIB. These charities have been utilising both small-scale and large-scale digital systems to communicate and engage with volunteers and volunteer managers. They will tell us about their reasoning, their aims and finally the results of opting for the systems they use.

There will be an open-space discussion where delegates consider questions arising from the presentations, and can share their own expectations and experiences with similar tools or situations.

Finally, we will hear from A.S. Maini, Volunteer Centre Camden, who will provide an overview of some of the most interesting and cost-effective tools currently available for non-profits. This will include both free and paid-for systems, and assess the salient features of each.

For a full agenda, click here:

AGENDA for Embracing Digital Communication for Volunteer Management 29 June 2017

To book a ticket, go to: https://www.eventbrite.co.uk/e/embracing-digital-communication-for-volunteer-management-an-avm-ld-event-tickets-34969358292

The event is being sponsored by Better Impact:

Better Impact is a small but global company that believes in helping non-profits, charities, NGOs and government agencies achieve more by providing use easy to use, purpose-built technology, over the top support and innovative educational platforms.

Better Impact specialises in providing Volunteer Impact, volunteer management software based in the cloud. From online volunteer applications direct into the system, to rota management, quick reporting and easy communications, the software is designed to help you manage your volunteers more efficiently, giving you more time to focus on engagement and strategic planning, as well as enabling volunteers to become more engaged through their own personal online portal.  Read more and watch some short videos here.

www.BetterImpact.co.uk

0203 0140 226 ext 152

 

 

Volunteer Impact: An AVM Learning & Development Day

Book HERE.

Venue:  Better Bankside | Bankside Community Centre | 18 Great Guildford Street | London | SE1 0FD

Date: Wednesday 19 April 2017

Timings: Registration will open at 10:00 with presentations beginning at 10:30. The event will close at 15:30.

Agenda:
This learning day looks at how we measure the contribution that volunteers make to an organisation.

If you struggle to capture the contribution volunteers make, or need ideas to get buy-in from senior leaders and the wider team for the importance and need to involve volunteers, this session is for you.

Speakers on the day will include:

  • Alan Murray, RSPB
    Alan will look at the variety of metrics used at The Royal Society for the Protection of Birds (RSPB) over the years, and highlight what has worked and why.
  • Bryan Precious, Age UK
    Bryan’s presentation will cover some of the different strategies used by the Age UK Volunteering Team to measure the contribution of volunteers across this varied network of charities and how this information’s been used to get buy in from senior management.
  • Clare Harris & Tim Walters – Agenda Consulting
    Clare and Tim will look at the impact of volunteering on both the organisation and on the volunteers themselves, drawing on insights from Agenda’s volunteer survey work and Volunteers Count study.

Please note: Light refreshments will be provided throughout the day but lunch will not be, instead delegates are encouraged to bring their own or to purchase it from food vendors close to the venue.

Book your space HERE NOW

Not a member? Why not join AVM and save on the cost of your ticket?  YOU CAN JOIN 
HERE

Simply complete the paperwork and send us a cheque and then pop back here and book on as a member – what could be easier? No need to wait for confirmation of membership.

Introduction to Volunteer Management: An AVM Learning & Development Day

Book HERE.

Venue:  Better Bankside | Bankside Community Centre | 18 Great Guildford Street | London | SE1 0FD

Date: Thursday 9 March 2017

Timings: Registration will open at 10:15 with presentations beginning at 10:30. The event will close at 13:30.

Agenda:

Volunteer management gives us the opportunity to work in an enjoyable environment, with truly inspiring and dedicated people. But how do we take the first steps into this world?

This workshop is aimed at those who are new to volunteer management and will explore what it means to be a volunteer manager in a range of different contexts, whether as a volunteer in a small organisation or a paid member of staff in a large national. You’ll have the chance to reflect on how to engage the right volunteers, if you should retain them and, if so, how and who you need to have as your allies in order to make your volunteer programme a success.

This 3 hour workshop will give an overview of current best practice, as well as expert tips, the chance to ask questions and an opportunity to meet others starting out in volunteer management.

This workshop is facilitated and delivered by Chris Reed, Head of Volunteering at Barnardo’s. Chris has led volunteer functions in major UK charities and worked in volunteering infrastructure for over a decade.

Please note: Light refreshments will be provided throughout the day but lunch will not be, instead delegates are encouraged to bring their own or to purchase it from food vendors close to the venue.

Book your space HERE NOW

Not a member? Why not join AVM and save on the cost of your ticket?  YOU CAN JOIN 
HERE

Simply complete the paperwork and send us a cheque and then pop back here and book on as a member – what could be easier? No need to wait for confirmation of membership.

AVM Learning & Development Day: Engaging Young People Through Social Action

Following on from out latest Learning and Development event; Ruth Leonard, Head of Volunteering Development at Macmillan Cancer Support and AVM Director reflects on the importance of involving young people in voluntary roles.

For me, as a Director of AVM the ability for organisations to offer activities which engage young people is a sensible way of future proofing the volunteering movement – and being able to creatively respond to their needs and ideas can help improve the volunteering experience for all and lead to exciting meaningful developments for people to shape their futures and communities.

It is clear from the data that young people between 16 and 25 years old still represent the highest overall rate of volunteers compared with all other age groups. With a 4% increase on last year, rates of young people involved in formal volunteering are at their highest for over a decade[1]. 42% of young people are regularly participating in social action[2] and most of those who do feel that it is important to them; is part of their routine and is something they would always do – which is really positive.

However whilst appetite is high, awareness about volunteering and other social action opportunities does seem low. 41% who didn’t participate said they wouldn’t know where to begin or that it had just never occurred to them so it looks as though promoting just what is available and in places and ways that are identifiable to this age group is essential.

One of the biggest issues facing volunteer involving organisations is that young people just don’t identify with the term ‘volunteer’ nor ‘social action’[3]. As one participant put it “the first rule of volunteering: don’t mention volunteering”.

But once we get the messaging right young people fully understand the benefits of giving their time and energy – giving them the chance to develop life skills and valuable experience. Not that this is the only reason young people want to get involved, in fact the main reason given by 16-24 year olds who volunteer is that “they wanted to improve things, help people” with 56% of them identifying this – higher than across all other age groups[4]. Learning more skills was identified as the 2nd reason – again the highest of all age groups, but this was clearly to be alongside with enjoying themselves and socialising

All of which is a challenge – and opportunity – to think about the kind of roles we as volunteer managers’ offer; and how we offer them. Young people are looking to be challenged and to help to shape the activities they are involved with so we should be looking at our volunteer roles and tasks differently and ensure young people can contribute.  We also need to challenge our perceptions about what young people can – and want – to do. An example of this is from my professional role at Macmillan:

Abby Lennox is a remarkable 22 year old who is one of Macmillan’s Lead Volunteers for a service which provides practical and emotional support to people affected by cancer in Belfast. Abby effectively manages the service and provides support to other volunteers, something which traditionally we may have felt was not attractive to a young person. When asked what she’d say to others who were thinking about volunteering in the community she said “I’d say do it! You’ll not regret it and you’ll wonder why you didn’t do it sooner” Unsurprisingly Abby was a winner of the Young Macmillan Champion Awards for inspiring and exceptional young volunteers in 2015.

It is important to build recognition and reward into a volunteer programme and Macmillan is proud to be able to say a specific thank you to our young volunteers. One of this year’s winners is Zara Salim – a volunteer inspiring a generation. When the 13 year old’s granddad was diagnosed with cancer last year she was motivated to raise money for Macmillan by selling her own toys. She quickly reached her target but then went on to step-up her fundraising from organising a coffee morning to arranging an auction, contacting local businesses and being overwhelmed by generous donations. Zara’s passion and enthusiasm for volunteering seems boundless and she inspires others through sharing her story in the community and at school

Encouraging young volunteers to recognise their specific skills and reflect on what they’ve learnt through volunteering is also valuable – both to develop their own confidence and self-esteem but also to be able to demonstrate externally to future employers for example, and Macmillan has created a Development Journal in which volunteers can write down all the things they experience and learn while volunteering with the hope that it will be a useful tool to help set their goals, reflect on what they’ve learned and review their achievements.

The Association of Volunteer Managers is a great place to network with other volunteer managers – to hear about and share ideas from others at a range of different organisations and to be a central place to discuss issues such as ‘so how do we talk about volunteering if the word itself is a barrier?’! Our next networking day will be addressing this fascinating subject of recruiting and engaging young volunteers and will be a great opportunity to meet others and keep the debate going.

I have shared examples from my organisation because clearly it is the one I know best, but it would be great to hear from others – what kind of powerful tools do you use to engage young people and please do tell us your stories of inspirational young people who give time?

[1] NCVO’s Civil Society Almanac 2016
[2] #iwill youth social action survey 2015
[3] Livity research on Young People Volunteering in Health and Social Care
[4] Helping Out survey 2007

AVM’s Problem Solving Forum

Book HERE.

Venue:  Better Bankside | Bankside Community Centre | 18 Great Guildford Street | London | SE1 0FD

Date: Friday 3rd February 2017 (rescheduled from Thursday 1st December 2016)

Timings: Registration will open at 10:15 with presentations beginning at 10:30. The event will close at 13:30.

Agenda:

Being Volunteer Managers we have the privilege of working with truly inspiring and dedicated people on a daily basis. The sheer variety of people we come in to contact with via volunteering is what makes our work so enjoyable. But as with everything, difficult situations may occasionally arise.

Perhaps a volunteer wishes to make a complaint against another volunteer, a member of staff or the organisation. Alternatively, someone may wish to complain about a volunteer’s behaviour or contribution. Whatever the challenge it’s part of the Volunteer Manager’s role to ensure robust procedures are in place to deal with these situations clearly and fairly.

This 3 hour workshop will give an overview of current best practice and the kind of structure you should have in place as well as expert tips for solving challenging circumstances. We’ll also discuss common scenarios and how best to deal with them, wrapping up the day with a Q&A session.

This workshop is facilitated and delivered by Anne Marie Zaritsky, Head of Volunteering at the Royal Mencap Society and Lead Assessor for Investing in Volunteers.

Please note: Light refreshments will be provided throughout the day but lunch will not be, instead delegates are encouraged to bring their own or to purchase it from food vendors close to the venue.

Book your space HERE NOW

Not a member? Why not join AVM and save on the cost of your ticket?  YOU CAN JOIN 
HERE

Simply complete the paperwork and send us a cheque and then pop back here and book on as a member – what could be easier? No need to wait for confirmation of membership.

Presentations from AVM2016, The National Conference

The following is an overview of the content from AVM2016, The National Conference:


Keynote: How volunteering will continue to fit in with the future strategy of NCVO

Karl Wilding – Director of Public Policy and Volunteering at NCVO

Karl’s Presentation on SlideShare


Keynote: 10 ideas for volunteer managers from the corporate world

Joe Saxton – Driver of Ideas at nfpSynergy and its founder

Joe’s Presentation on SlideShare


Workshop A – Great Scott! – Future Trends & Issues in Volunteer Management

Rob Jackson – Rob Jackson Consulting

Rob’s Presentation on SlideShare


Workshop B – Volunteers and The Law – What Do I Need to Know?

Mark Restall – Author of Volunteers and the Law, trainer, writer and consultant

Mark’s Presentation on SlideShare


Workshop C – DeMontfort University And National Trust Research

Professor Anne-Marie Greene – De Montfort University

Annabel Smith – National Trust

Anne-Marie and Annabel’s Presentation on SlideShare


Workshop D – Measuring Volunteer Impact

Joanna Stuart – Senior Research Officer at NCVO Institute for Volunteering Research

Joanna’s Presentation on Slideshare


Workshop E – Volunteering & Digital Media

David Hunt – Digital Manager at Leonard Cheshire Disability

David’s Presentation on SlideShare


Workshop F – Volunteers And The Law – Ask Me Anything!

Mark Restall – Author of Volunteers and the Law, trainer, writer and consultant

Mark’s Presentation on SlideShare

AVM Learning & Development Day: Engaging young people through social action

Book your space HERE.

Venue:  Better Bankside | Bankside Community Centre | 18 Great Guildford Street | London | SE1 0FD

Date: Monday 21st November 2016

Timings: Registration will open at 10:00 with presentations beginning at 10:30. The day will close at 16:30.

Agenda:

Working with #iwill campaign this learning and development day aims to showcase the role that young people can play in your organisation hearing from those who are already leading the way in involving young people from across the voluntary sector.

Presentations will include:

What the Research Tells Us
Adam Wilson – Trusts & Statutory Fundraising Executive – Vinspired

Using input from their research with young people and insights from the Youth Social Action Survey you’ll hear about what young people want to do and how to get them involved.

The Duke of Edinburgh’s AAP Scheme
Lizzie Usher – Programme & Quality Manager – The Duke of Edinburgh Award

Understanding the DofE  AAP licence, how to get involved and working with DofE volunteers

Developing Girlguiding and its young members through social action
Tamsin Fudge – Membership Recruitment Manager – Girlguiding

Over the last two years Girlguiding has delivered two pilot projects that sought to bring more young people into the organisation through delivering social action. One project focused on working with the National Citizenship Service (NCS) giving their graduates opportunities within Girlguiding.

The other gave increased access to social action in local communities through the Uniformed Youth Social Action Fund project (UYSAF). The presentation will discuss the two different approaches and the outcomes and learning from both that have enhanced the experience of the young people and the development of growth work nationally.

Putting Ideas into Action
Sue Torrison – Assistant Head of Social Action and Volunteering

We’ll hear from The Medway Youth Trust on their inspiring ways to engage vulnerable young people from the East in social action opportunities to improve the local community and develop employability skills.

Please note: Light refreshments will be provided throughout the day but lunch will not be, instead delegates are encouraged to bring their own or to purchase it from food vendors close to the venue.

To See a full agenda and to book your space Here

Not a member? Why not join AVM and save on the cost of your ticket?  YOU CAN JOIN HERE

Simply complete the paperwork and send us a cheque and then pop back here and book on as a member – what could be easier? No need to wait for confirmation of membership.