Topic Volunteer managers in Macmillan local services are often faced with emotionally taxing situations including safeguarding, bereavement and emotional strain from service users. Macmillan’s London Services Volunteering Team use a number of support mechanisms to ensure Volunteer Managers, some of whom are volunteers themselves, are able to maintain their wellbeing. This session explores Macmilan’s approach…...

Topic As National Head of Volunteering for St John Ambulance, Adam was responsible for developing and implementing the Volunteering Strategy through large scale organisational change. His presentation will give an overview of a workshop the charity developed and delivered around having ‘challenging conversations’ with volunteers, and how to approach them. Speaker Adam Williams Regional Operations…...

Topic What is emotional resilience and why do we talk about it in relation to volunteers and volunteer managers? This presentation will look at different theories and models and consider how an understanding and awareness of emotional resilience can impact volunteering organisations. Speaker Debbie Usiskin Volunteer Engagement Manager, North London Hospice Related event Filmed on…...

Topic Difficult conversations are a significant part of managing employees, volunteers and strategies. We often want to avoid such conversations for fear of conflict, but we know that our credibility and performance will be effected if we don’t take our full responsibility. However, we rarely receive training on what to say and how to manage…...