New perspective on measuring wellbeing – Will Watt – Jump Projects

Topic The presentation will discuss Jump’s comprehensive research on the motivations and barriers to volunteering in the UK, and the sources of data available to the cultural sector from national government population surveys. He will discuss the Behavioural Insights findings contained within the GIVERS framework and how they can be applied to volunteer retention and…...

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Measuring wellbeing in the volunteer sector – Ingrid Abreu Scherer

Topic What Works Centres for wellbeing bring together the evidence about the relative impacts on wellbeing of policies and projects, their cost and the quality of the evidence. The evidence programmes have been commissioned by the Economic and Social Research Council on behalf the What Works Centre for Wellbeing. The Centre also has a role…...

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Wellbeing in relation to volunteer motivation – Ceris Anderson and Steve Welsher

Topic Aside from explaining about the work of Street Games, Ceris and Steve will discuss: their work with volunteers and volunteer mentors; their approach, which is built around providing opportunities for their volunteers which appeal to their key motivations which are for: F.A.B.S (Fun, Altruism, Belonging, Self-development); how they measure impact, particularly regarding wellbeing; what…...

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The “If: Volunteering for wellbeing” project – Lee Ashworth, Imperial War Museum

Topic Lee speaks about the ground-breaking “If: Volunteering for wellbeing”project, where volunteers were trained across ten different sites, for ten weeks. The project aims included: social ROI; measuring the wellbeing impact of volunteering; utilising heritage sites as community hubs. The presentation will outline the aims, results and long term impact of the project. Speaker The…...

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Supporting volunteer managers through emotionally challenging situations – Kathryn Palmer-Skillings

Topic Volunteer managers in Macmillan local services are often faced with emotionally taxing situations including safeguarding, bereavement and emotional strain from service users. Macmillan’s London Services Volunteering Team use a number of support mechanisms to ensure Volunteer Managers, some of whom are volunteers themselves, are able to maintain their wellbeing. This session explores Macmilan’s approach…...

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How to approach challenging conversations – Adam Williams

Topic As National Head of Volunteering for St John Ambulance, Adam was responsible for developing and implementing the Volunteering Strategy through large scale organisational change. His presentation will give an overview of a workshop the charity developed and delivered around having ‘challenging conversations’ with volunteers, and how to approach them. Speaker Adam Williams Regional Operations…...

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What is emotional resilience? – Debbie Usiskin and Gilly Fisher

Topic What is emotional resilience and why do we talk about it in relation to volunteers and volunteer managers? This presentation will look at different theories and models and consider how an understanding and awareness of emotional resilience can impact volunteering organisations. Speaker Debbie Usiskin Volunteer Engagement Manager, North London Hospice Related event Filmed on…...

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How to manage difficult and challenging conversations – Mandy Rutter

Topic Difficult conversations are a significant part of managing employees, volunteers and strategies. We often want to avoid such conversations for fear of conflict, but we know that our credibility and performance will be effected if we don’t take our full responsibility. However, we rarely receive training on what to say and how to manage…...

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Welcoming younger volunteers – Matilda Wallis

Topic Brunel’s SS. Great Britain is one of the most important ships in the world and the site is currently being expanded to include the Brunel Experience centre. School and family visits are crucial for almost all heritage sites and involving young volunteers is increasingly seen as hugely beneficial for Family Learning programs. Matilda will…...

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How research feeds into organisational change – Annie Bethell

Topic English Heritage has completed bi-annual surveys of their volunteers since 2010, with each survey providing valuable feedback into the success of the programme and areas to improve and address. This case study outlines how data and insight can lead to tangible change and support a volunteer strategy. It also outlines how with the support…...

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