Encourage, Support, Improve: Effective use of Rewards and Recognition

Volunteers need to feel valued and appreciated, and an effective programme for reward and recognition can achieve so much more. Join us on 15 May 2018, at Hanbury Hall,  London E1 6QR, to learn what others are doing and get some inspiration for your own programme.

Click here to book a place.

This L&D event will look at examples of effective reward and recognition programmes from organisations such as: Battersea Dogs and Cats Home; Age UK Camden and British Red Cross. There will also be presentations from: Team Kinetic, looking at using data to assess rewards and incentives; Value You, explaining their free discount card and gift voucher programme for volunteers, and a Committee member from the Queens Award for Voluntary Service, giving some insight into this most prestigious form of recognition.

Recognising volunteer’s efforts and dedication clearly shows that they are supported by their organisation and helps to encourage and motivate. Volunteers who are satisfied and well-motivated are more likely to improve and progress, which in turn leads to a more productive volunteer team. Modern volunteers are often keen to improve CVs or UCAS applications by displaying skills and experience gained from volunteering. Such volunteers may be more responsive to certificates or other visible awards.

There are many different ways to recognise and reward volunteers, and each organisation needs to develop a programme that suits its resources and it’s volunteers’ needs. This event brings together a range of presenters and delegates from organisations of all sizes, to compare and contrast different approaches to this vital issue. There will also be group discussions and networking opportunities.

Click here for full information or to book a place.

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Reward and Recognition: Encourage; Support; Improve! 

15 May, Hanbury Hall, London      E1 6QR.

Click here to book.

 

 

There are also still tickets available for:

Time is Money: Investing in Volunteer time drives income. 24 April, London.  Click here.

New approaches to involving and engaging volunteers. 12 June, Bristol.   Click here

 

We’re off to the Charity Retail Conference!

AVM is proud to announce that we are delivering a ‘focus session’ at the most
prestigious event in the charity retailers’ calendar. The session, on Monday 25 June 3.15-4.15pm, will be delivered by AVM members and their charity retail counterparts.

The session explores how a shift in approach by organisations, leaders and managers can pay off at the till.

Balancing Time And Dollar

Time is money – Investing in volunteer time drives income

People remain keen to use their time to make a difference, but the demands on
this resource are increasing. Demos’s Shopping for Good report found that in
three years the number of retail volunteers rose only 4 per cent, whilst the number of shops continues to increase. If we all continue to shout louder about the benefits of retail volunteering, but people have more demands on their time, can we expect different results?

The aim is to speak to charity retail professionals about the challenges outlined above, and potential solutions we find at our own Retail Volunteering event on Tuesday 24 April.

The Charity Retail Association‘s event takes place at the East Midlands Conference Centre, Nottingham between 24-26 June. More details about the event, including how to book your place, can be found here https://www.charityretail.org.uk/charity-retail-conference-and-exhibition/

A limited number of discounted tickets for AVM and Charity Retail Association members remain available for our next AVM Learning and Development Day. These can be booked online.

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Review of volunteering and community contributions in later life

The Centre for Ageing Better is looking for examples of inspiring practice to support people aged 50 and over to get involved in volunteering and community activity, as part of its Review of Community Contribution in Later Life, undertaken in partnership with DCMS. Areas of interest included shared processes and systems across volunteer-involving organisations in all sectors (for example shared training and onboarding processes); examples of collaboration between those offering more and less formal and committed volunteering roles; and examples of practice geared to support the inclusion of people with long-term conditions and disabilities, and those from low-income communities.

The call for practice is open until the end of April 2018, and AVM members are encouraged to contribute.

Help shape research on environmental volunteering by young people

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Three spades digging into earth. Image source: Pixabay

Defra (the Department for Environment, Food & Rural Affairs)  recently commissioned OPM Group to design and deliver a qualitative research project to understand how to make environmental volunteering more attractive, relevant and accessible for young people (aged 16-24). The research will inform Defra’s work with Step Up to Serve, and other organisations, under the Government’s 25 Year Environment Plan to help children and young people from all backgrounds to engage with nature and improve the environment.

They are engaging with stakeholders who may have useful experience and insight, or an interest in the outcomes; and are inviting them to complete a short online survey (before Tuesday 10 April), comprised of 8 questions, which seeks to:

  • understand views on the topic based on your experience;
  • identify useful evidence or insights regarding motivations, barriers, enablers, perceptions and pathways to young people volunteering, particularly in environmental projects; and
  • understand what stakeholders would find useful from the research.

You can complete the survey online.

Please do get in touch if you’d like to participate, and share with your networks.

New approaches to involving and engaging volunteers: AVM in Bristol, 12 June 2018

AVM steams in to Bristol on 12th June, aboard the SS. Great Britain , may God bless her and all who volunteer aboard her!  Click here to book.

This will be a specially reduced -price event, thanks to the support of English Heritage, SS. Great Britain and South West Museums Development Programme, and as an introduction to AVM.

Continuing our commitment to bringing AVM Learning and Development Days to some of the key centres of volunteer activity outside of London and following on from the exciting opening event in Manchester last week, AVM will now be in Bristol in June. This event will look at some new and innovative approaches to both traditional and new challenges in volunteering. This will include looking at attracting and working with younger volunteers: research clearly shows that actively engaged young volunteers are likely to continue volunteering throughout their lives, for a variety of organisations.

We will look at how research can be an excellent starting point for initiating change. It can provide the data and numbers necessary to convince stakeholders outside of volunteering departments of what those inside volunteering instinctively know already: volunteering is still a largely untapped resource. We will also consider how best to present this information to CEOs and other senior directors, and how volunteer managers can take the lead on convincing and converting boards to the true value of their volunteer departments.

There will be lively group discussions and networking opportunities to allow everyone to share their own opinions and experiences. Lunch is included, as will be a tour of the museum and ship at the end of the main L&D event.

Click here to book

Frank Newbould. Bridlington. LNER (2)

New approaches to involving and engaging volunteers. 12 June 2018, SS. Great Britain, Bristol

 

Click here to book

 

 

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Places are still available for the 24 April event: Attracting new volunteers and breaking down silos – retail volunteering faces the same issues as much of the sector, and the Charity Retail Association identify good volunteer management as a key issue for retail volunteer organisations. Join Rob Jackson, Liz Reed of Blue Cross, Roy Clark of Barnardo’s and Robin Osterley of CRA.

Click here to book.

Aside from his full time role at Barnardo’s and speaking for AVM, Roy Clark is also running in the London Landmarks Half Marathon on 25 March. If you wish to support Roy, please visit: https://www.justgiving.com/fundraising/roy-clark4

Finding a mentor…like going to the movies?

Movie-popcornBy Angela Wilson, AVM Director.

Soon after I joined the Association of Volunteer Managers (AVM) Board of Directors, the Chair, Ruth Leonard, rang me up to ask what I wanted to get out of volunteering, what was it that motivated me? I said I hoped to learn from the diverse experience of other AVM members: I wanted to progress in my career, and so it would be great to learn from others how they had gone about developing theirs. We then got to talking about mentoring, and how it would be wonderful if AVM could set up a scheme where members could learn from each other, much as I was describing.  Top volunteer management marks to Ruth: she had identified my own motivation, and matched it with a strategic aim of AVMs. Thus it was agreed I would lead the setting up of AVMs mentoring scheme, and use the learning for the search for my own mentor to inform and facilitate the project. Great! I was excited to get going. But where to begin?

Fortunately, I was not alone: fellow Director Jo Gibney agreed to join forces with me. So, we met, drank coffee, and did a lot of brainstorming. Jo also wanted to find a mentor…so we started by thinking about what we wanted to get out of it. Discussing it helped us to think through our aims, which made it easier to consider who might be a good person to help me to achieve those aims.Reading up on it, I found out that the mentoring relationship works best when there’s a high level of trust between both parties, and this is most likely to occur when the mentee chooses their own mentor. It should be someone with whom you are not too familiar (e.g. a friend) as you are unlikely to really be challenged in your thinking or to learn very much. Also the experience gap is important: if it is “too narrow, mentor and mentee will have little to talk about. If it is too great, the mentors experience will be increasingly irrelevant to the mentee” (Clutterbuck, D. 2014).

Where would I find such a person? And how would I make the approach? I felt quite awkward about the whole thing, it reminded me of the bashfulness I felt when I was in my late teens, about to ask a guy if he wanted to go to the movies! So it took me a while to work up the courage…

After a fair bit of umming and ahhing, I took a deep breath, and called a colleague I really respected in the volunteer management field, who had experience within the area I wanted to move into. It was great to catch up with him, and talk through some of my aims and hopes. In the end I sort of blurted it out – “would you have any interest in mentoring me…of course no worries at all if you can’t…” [in my head: “EEEEEEEEEK!”] sadly, this colleague had just changed jobs himself, and just didn’t have the time right now. Oh. Oh well, not to worry. I didn’t take it personally. Onwards!

There was one other person I knew who I’d thought for some time, would make a wonderful mentor, but I’d never plucked up the courage to ask. She was talented and very experienced, and probably very busy. I didn’t think I had much chance, but I thought I’d give it a shot anyway – nothing ventured and all that. And she said yes! I was more delighted than when the guy agreed to go to the movies with me. Having someone I really respected agree to invest their time in ME seemed incredibly generous: I was very grateful.

Meanwhile, Jo and I have been busy working up our ideas for the AVM Mentoring Scheme. We’ve been learning from others, designing registration forms and a project plan for how it all might work. We hope that the scheme will make it much easier for mentors and mentees to find each other and pair up.

Since just last week, 29 people have approached AVM to say they’d like to sign up as a mentor, mentee, or both…so we’re well on the way to making it easier (and a bit less like asking someone to go to the movies?!) for members who want to find mentors. We want to bring people together, both in person and online, and facilitate links between people in similar geographic areas. But those are just some of our ideas.

We are really keen to hear from AVM members who would be happy to help us shape the scheme and test out the tools (such as the registration forms) that we’ve developed. If you’re interested in getting involved, please do leave us your details here – we’ll get back to you.

Edited 16.03.2018

The power of listening…and of new boots

brown bootsBy: Angela Wilson, AVM Director

Returning to work following maternity leave, I realised I NEEDED to go shopping. I’d worn the same cosy, baggy jeans for several months, with my baby happily wiping her nose on whichever of my bobbly jumpers I was wearing that day.

The trouble was, it had been months since I’d bought myself new clothes, and I’d forgotten how to shop! Fashion had moved on and as I stared at the strange, oversized, bat-winged type coats, I realised I had no idea what I was doing, and felt rather lost and intimidated about the whole thing. Back-up was needed. I called my mates Lucy and Jos, and pleaded for them to help me step out of my mum-garb into a confident new look.

I knew I needed boots. Who doesn’t need boots. But which ones? Never one for stiletto’s, I like my feet firmly on the ground. But I’m also five foot three, so a couple of extra inches would be good. My hand hovered over a pair of brown, leather boots with a chunky two inch heel. Argh – there was that indecision again…would they look good? Now, Lucy and Jos aren’t afraid to say boo to a goose. They’re bolshy, opinionated, wonderful women who will tell you exactly what they think, which was exactly what I’d hoped for from them. However, on this occasion, they didn’t.

“What do you think, Ange?” asked Jos.

Slightly perturbed, I looked at my reflection and asked myself that question. Did I like the boots? Yes, I did…a lot. Confirming as much, Josie’s face broke out into a big smile, and she told me she thought they looked great too. Hurrah! They were a great first purchase.
Later on, enjoying my buyers-high, I mulled over the day. I was feeling much more confident about what I wanted and realised I didn’t need to wear enormous bat-winged coats to look good, I just needed to have confidence in the clothes I liked, and to choose clothes that made me feel good. Jos had helped me to remember this. And she’d done it in a really important way.

Instead of dictating to me what she thought looked good, she’d listened, and waited for me to find the answer in myself. If she hadn’t done that, I’d have ended up looking like a daft version of her (she’s far taller than me and a completely different body shape) and I wouldn’t have regained confidence in my own ability to find lovely clothes.

That, for me, was an important lesson. People often have the answers to their problems inside themselves, and only they can effectively overcome their challenges and find their own solutions. Other people telling them what to do simply won’t work, as what’s right for one, is not for another. When others can really listen, and help you to find those answers yourself, it can be a very powerful experience.

It’s the same in a mentoring relationship.

Great mentors respect their mentees and help them to find their own solutions: “to do the role well requires a capacity to hold back and allow people to learn for themselves” (Clutterbuck, D. 2014).

The Association of Volunteer Managers is setting up its own mentoring scheme, in the hopes of unleashing some of the powerful volunteer management skills, experience and knowledge that exists amongst our membership, helping to develop listening and leadership skills amongst mentors, and helping to progress the careers and personal development goals of mentees.

We would like members to help us to shape it and to road-test some of the early stage tools we’ve developed. If you think you would be interested in learning more about mentoring and participating in the scheme, and would be willing to help us to make it into a success, we would love to hear from you. Please leave your details here, and we’ll get back in touch.

Read about what we’re planning.

AVM Mentoring Scheme

With over 400 members and growing fast, the AVM network consists of a wealth of talented people with excellent skills and experience in the field of volunteer management and leadership. We know AVM members are often keen to learn from others and develop their skills and careers. To this end, AVM has great hopes of facilitating an exciting new mentoring scheme amongst its membership.

We hope that members will be able to develop their leadership and mentoring skills through volunteering as mentors for others, as well as gaining vicarious satisfaction through seeing others progress. We also hope that members will be able to learn from others and achieve their own personal development and career goals by signing up as a ‘mentee’.

We’re still in the early stages of planning this scheme. We have developed a project plan, and some of the tools we’ll need to make it work, such as registration forms. We’ve got to the stage where we have an idea what the scheme might look like.

So now we need your help. If you are an AVM member and:

  • have ideas about what might make this scheme a success, and/ or
  • would be happy to help us test our tools/ resources and feedback, and/ or
  • are interested in signing up as a mentor or a mentee

we would love to hear from you! Please leave us your details here, and we’ll get back to you.

Alternatively, if you have questions, you can message us directly. The AVM Directors leading the development of this scheme are Angela Wilson and Jo Gibney.

Not an AVM Member, but still interested? That’s great! We expect that we’ll only have capacity to offer this scheme to members, but if we know there is appetite from outside our membership we can explore ways of extending it. Leave us your thoughts here. Alternatively, you can always sign up as a member!

 

Retail Volunteering Event: Investing in volunteer time drives income.

24  April 2018 at the Crypt, London E1 6LY,  10:30 – 4:30

Click here to book.

Many charities run retail operations with varying degrees of volunteer involvement, but the Charity Retail Association (CRA) has identified a shortage of suitable volunteers and the importance of good volunteer management as key issues facing their members at this time.  With a huge and diverse array of volunteers, charity retailers face both unique and universal challenges.

This event will bring together a wealth of experience from both volunteering and retail. Hosted by Angela Wilson, Senior Advisor, Volunteering & Community Development at Barnardo’s, with Rob Jackson of Rob Jackson Consulting, Robin Osterley, Chief Executive of CRA, Liz Reed, Volunteering Business Partner at Blue Cross and Roy Clark, Director for Retail and Trading at Barnardo’s.

The event will look at how modern retail volunteers may be very different from the traditional image, and how retail volunteer managers need to understand the complex motives and aspirations of their volunteers in order to build the most productive relationships. From volunteers looking to improve their employability, to those combating social isolation, the range of expectations must be matched by an equally in-depth and engaging volunteer offer.

We will hear some examples of organisations responding to these challenges in innovative ways and how a successful approach can result in efficient and productive retail operations.

Balancing Time And Dollar

Time is money -Investing in volunteer time drives income

For more information or to book – Click here.

24 April 2018, the Crypt at Christ Church Spitalfields, London E1 6LY

GDPR event: The world’s most valuable resource is no longer oil, but data

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@AVMtweets: Our Director @running4chips introduces today’s #VMLearn reminding us that we’re all ‘in the same boat’ for #GDPR

By Lisa McDermott 
AVM member; Volunteering Management and Training Officer (UK), Stroke Association

On a dreary January afternoon, I was sat in a room. Well a hall technically. In Shoreditch. With a ‘gathering’ – is that the right word? – of volunteer managers and leaders of volunteers.

Over the next few hours we experienced a rollercoaster of emotions ranging from being gobsmacked, determined, panicked and relieved. Who knew that an AVM event about the General Data Protection Regulation [GDPR] could generate such a response. Not me…

First up to the podium was the RNLI. They started their GDPR journey in 2016 so compared to a lot of other people in the room they are well ahead of the curve. The pioneers, if you will, in the GDPR wilderness.

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@AVMtweets: Why is good data governance important? For @RNLI it means more lives are saved #GDPR #VMLearn

A clever campaign – Communication Saves Lives – has seen nearly 500,000 supporters opt in by the end of 2017 to continue receiving fundraising communications, and as a result the response rate to a Summer appeal increase from 10.4% to 32.8%. Impressive I nod sagely….

Their multifaceted, one-size doesn’t fit all, engagement which included staff ‘Lunch and Learn’ sessions and tailored volunteer messaging was also a bit special. I too find food is a great persuader….

There was an audible gasp, however, when we learnt that the RNLI had only applied GDPR to their direct marketing. What?? After all that you’ve still got shed loads to do? At this point I think some panic started to set in.

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@AVMtweets: Everyone loves a good acronym. Here’s one for handling personal data #GDPR #VMLearn

Next up was the Alzheimer’s Society who gave an honest and frank account of living under an E10 enforcement notice after being sanctioned by the Information Commissioner. This forced them to have a long hard look at how the organisation, their staff and volunteers process data but in doing so they are now in a happy place and feeling prepared for GDPR.  I’m not sure when I am next going to have a discussion about hamster bedding and composting in the same breath as why GDPR is important.

Our last presenter for the day was Paul Jennings from Bates, Wells and Braithwaite who took us through some of the ‘legalese’ and dealt with some insightful and challenging questions from the crowd on topics like retention policies, roles and responsibilities and privacy notices.

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@AVMtweets: Paul from BWB is managing to make #data & #GDPR an engaging topic #VMLearn

There was also an interesting discussion on whether asking volunteers for consent is the right thing to do and whether gathering data under the legitimate interest banner would be more appropriate. Organisations need to decide for themselves what works best for them. Food – and a biccy – for thought…

So, by the end of the day our heads were spinning with advice, guidance, predictions and questions about what GDPR means for us and our organisations. Will it be “an evolution or a revolution?” For us probably the former as we already have a lot of data safeguards in place due to the nature of our work but for others it might mean coming out on the streets, waving the GDPR flag and shouting ‘viva la revolucion!”

The three engaging GDPR presentations from January are exclusively available to AVM members, using the password in the latest AVM event email, by visiting: https://volunteermanagers.org.uk/member-support/talks-and-events-archive/

View the next AVM Learning & Development Days you can attend: https://volunteermanagers.org.uk/upcoming-events/