October Wednesday 20th and Thursday 21st, 10:00 – 13:00 | Tickets from £40

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AVM’s annual conference for volunteer managers is back and online on Zoom Wed 20 & Thu 21 October 2021.

The AVM conference is always a highlight in our year. Even though we say so ourselves we believe it is the premier event in the UK for volunteer managers, leaders and heads of volunteering. 

We aim to bring together some of the best speakers from our sector. People who are at the forefront of volunteer management and thought-leadership, and those from outside of volunteer management, who will challenge and provoke us to think differently.

The 2021 conference will be held across two days – Wednesday 20 and Thursday 21 October, 10 am to 1pm. Each day will feature a keynote speaker with Q&A, along with workshops to choose from on a variety of themes (seven on Wednesday 20th and six on Thursday 21st), plus Working with Emotions in Volunteering Toolkit (Day 1) and a Live Panel Session (Day 2).

For 2021 we are again holding a virtual conference on Zoom. Find out how to make the most of AVM events on Zoom.

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Agenda

Full details of the keynote sessions and workshops are below.

Day 1: Wednesday 20 October

  • 09:30 Our virtual doors open for registration and (optional) pre-conference networking
    Join AVM and other delegates for informal networking in Zoom, ahead of our Conference.
  • 10:00 Conference opens with a welcome from Ruth Leonard, Chair of AVM
  • 10:10 Keynote: ‘Shaping the Future of Volunteering post Covid19: How we can embed volunteering in our communities’, Matt Hyde OBE – Chief Executive, The Scout Association
    Matt will give a 20 minute keynote speech, followed by a 20 Q&A, with questions facilitated by Ruth Leonard.
  • 11:00 Break and move to your workshops
    An opportunity for a cuppa and a comfort break, before you move to your chosen workshop.
    All workshops will be running in different Zooms and you will need to leave the main Zoom and join your workshop’s Zoom link.
  • 11:20 Workshops start (details below)
    Each workshop will be in a separate Zoom meeting, hosted by a member of the AVM Board and an AVM conference volunteer.
    Please book one workshop choice per day.
  • 12:05 Break and come back to main Zoom for 12:25pm
    An opportunity for a cuppa and a comfort break after your workshop, before you re-join the main Zoom.
  • 12:25 Plenary session: Launch of the ‘Working with Emotions in Volunteering Toolkit’
    This live session will include time for questions.
  • 12:55 Closing remarks
  • 13:00 Conference closes
  • 14:30 – 15:30: Networking
    Join us on Zoom to network and share with your peers. The Wednesday session has been moved from earlier advertised.

Day 2: Thursday 21 October

  • 09:30 Our virtual doors open for registration and (optional) pre-conference networking
  • Join AVM and other delegates for informal networking in Zoom, ahead of the event.
  • 10:00 Conference opens with a welcome from Ruth Leonard, Chair of AVM
  • 10:10 Keynote: ‘Renaissance or regression? The five themes that are going to dominate volunteering management after the pandemic’, Joe Saxton – Driver of Ideas at nfpSynergy and its founder
    Joe will give a 20 minute keynote speech, followed by a 20 Q&A, with questions facilitated by Ruth Leonard.
  • 11:00 Break and move to your workshops
    An opportunity for a cuppa and a comfort break, before you move to your chosen workshop.
    All workshops will be running in different Zooms and you will need to leave the main Zoom and join your workshop’s Zoom link.
  • 11:20 Workshops start (details below)
    Each workshop will be in a separate Zoom meeting, hosted by a member of the AVM Board and an AVM conference volunteer.
    Please book one workshop choice per day.
  • 12:05 Break and come back to main Zoom for 12:25pm
    An opportunity for a cuppa and a comfort break after your workshop, before you re-join the main Zoom.
  • 12:25 Live panel session
    The live panel session will be your opportunity to ask your questions of our expert panel members (tbc).
  • 12:55 Closing remarks
  • 13:00 Conference closes
  • 14:30 – 15:30: Networking
    Join us on Zoom to network and share with your peers.
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Keynote speakers

Wednesday 20th October

Shaping the Future of Volunteering post Covid19: How we can embed volunteering in our communities

Matt Hyde, Chief Executive, Scouts

As we reeled from the impact of the pandemic, communities came together. 12.4m people volunteered, 4.6m for the first time. How do we ensure this isn’t a one off? Matt Hyde will reflect on that, share how the Scouts are planning to bounce back from the pandemic and outline a vision where the giving of time can play a central role in the country’s post-pandemic recovery’

Matt Hyde OBE is Chief Executive of the Scouts, the UK’s largest youth movement. Formerly Chief Executive of the National Union of Students (NUS), he has undertaken a number of leadership roles in the charity sector and as Chief Executive of the Scouts has contributed to a period of record membership growth since he joined in 2013. He has overseen the development and delivery of a rebrand, award-winning campaigns and has spearheaded work to support the growth of Scouting in areas of deprivation.

Matt is also a trustee of Comic Relief, a Patron of UNLOCK (the charity for people with convictions) and was previously Vice-Chair of the National Council for Voluntary Organisations (NCVO).  He developed the world’s first degree apprenticeship for social change which launched at Queen Mary University of London in 2019.

Matt was awarded an OBE in the 2020 New Years Honours List and an Honorary Fellowship from Queen Mary University of London in 2012. He was named as one of the 25 most influential charity sector leaders by Charity Times in 2019.

Thursday 21st October

‘Renaissance or regression? The five themes that are going to dominate volunteering management after the pandemic.’

Joe Saxton, Driver of Ideas, nfpSynergy

Joe will share his thoughts on what the impact of the pandemic means for volunteer management in the years ahead.




Joe Saxton is founder and driver of ideas at nfpSynergy a research consultancy for Charities. He was co-founder and chair of CharityComms the professional body for not for profit communicators from 2005 to 2013. He was chair of the Institute of Fundraising for three years till July 2008. For six years till June 2020 he was chair of Parentkind, the umbrella body for PTAs. He also sits on the board of two small grant-makers.

He was in the top ten of the most influential people in UK fundraising every year for its first decade including top of the poll on four occasions. He was named one of the most influential people in voluntary sector communications by PR Week, and has twice been named as one of the 1000 most influential people in London by the Evening Standard newspaper. He was given the Lifetime Achievement award by the Institute of Fundraising, and was highly commended in the Chair of the year category in the Third Sector excellence awards.

Away from charities, Joe is a double award winner for his first novel ‘Secrets of the Flock’.

Both keynote sessions will be recorded.

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Plenary session: Launch of the ‘Working with Emotions in Volunteering Toolkit’

This year we’ll be holding a plenary session for the launch of the ‘Working with Emotions in Volunteering Toolkit’, after the workshops on Wednesday 20th October.

Since 2014, a team from the University of Leicester – Anne-marie Greene and Jenna Ward – have been engaged with academic research exploring the everyday experiences of managing volunteers. One of the outcomes of this research has been the ‘Working with Emotions in Volunteering Toolkit, and AVM is pleased to have collaborated on the development of this. Anne-marie and Jenna will present and explain the toolkit, as well as answer any questions.

The toolkit will be available free-of-charge to any organisation which involves volunteers. The toolkit is a set of digital activity cards and resources that volunteer managers and their teams can use to help their individual and team thinking and practice. The resources can be used for planned training purposes, reflective exercises, or for in-the-moment
crisis assistance.

We’re really pleased to have Anne-marie and Jenna at this year’s conference, where they will present and explain the toolkit, as well as answer any questions. 

Anne-marie Greene, Professor of Work and Diversity, University of York

Anne-marie Greene is an academic researching the interface between work, life, family and community, particularly where a sense of calling, mission or activism are required. This has included research exploring the experiences of workplace trade union reps, the employment context of women clergy, the careers of diversity consultants, and the management of volunteers. She has been involved with funded research projects with a number of third sector organisations, including the TUC, individual trade unions, the National Trust and City of London.

Jenna Ward, Professor of Organisation Studies, Coventry University

Jenna Ward is Dean of the Faculty of Business and Law. Her research interests include qualitative appreciations of emotional labour, particularly in atypical work contexts, and the development of arts-based methods in the field of management studies. Her book ‘The Dark Side of Emotional Labour’ explores work that is emotionally disturbing, wearing and sometimes damaging to those who undertake it. Jenna has also undertaken emotion research with voluntary organisations including Samaritans, the National Trust and City of London..


Panel Q&A

On Thursday 21st October, we’ll be hosting a panel Q&A after the workshops. This year’s panel will be hosted by Rachael Bayley, Director of Operations and Volunteering, Ramblers. Panellists to be confirmed.

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Workshops

We have an exciting line up of workshops again this year, covering a wide range of topics, led by your feedback on what you want to hear about. We hope you’re as excited as us about this year’s sessions.

All workshops will be available on both days. You can make your workshop selections when booking.

All workshops will be recorded.

Workshop summary

  • Workshop A: Volunteering Management in the Digital Space, Carly Bell, Volunteering Manager, Media Trust & Rob Janke, Marketing & CRM Manager, Media Trust
  • Wednesday 20th only. Workshop B: Making the Volunteer Experience Inclusive, Jarina Choudhury (She/They), Strategic Volunteering Lead, NCVO & Amy McGarvey (She/They), Research Manager, NCVO
  • Workshop C: How to genuinely engage your audiences: an introduction to co-production, Jo Keller, Head of Volunteering, RNIB
  • Workshop D: Assessing impact in challenging times, Shehnaaz Latif, Associate, NCVO
  • Workshop E: Investing in Volunteers – UK standards for volunteer involving organisations, Korina Tsioni (She/Her), Volunteering Quality and Resources Officer, WCVA – on behalf of the UK IiV Operations group
  • Workshop F: “What have student volunteers ever done for us?!” – bursting myths and stereotypes, Mariana Vieira da Rocha, National Chair, UK Student Volunteering Network and Volunteering and Civic Engagement Manager, University of West London, and David Coles, Volunteer Centre Manager, London School of Economics
  • Workshop G: Befriending: maintaining quality and impact when you move online, Anne-Marie Zaritsky, Head of Volunteering, Mencap

Workshop A: Volunteering Management in the Digital Space

Carly Bell, Volunteering Manager, Media Trust & Rob Janke, Marketing & CRM Manager, Media Trust

The Covid-19 pandemic has meant many volunteer-involving organisations converted their volunteering offer online very quickly, with many expecting this to be temporary. While many organisations have or are intending to return to in-person volunteering, some want to retain some element of digital volunteering. During this session, you’ll discover the power of digital to enhance your volunteering management. Carly and Rob will share the insights and good practices gained from their own experiences, and share Media Trust’s journey to improve its volunteering service.

This session is for you if you want to:

  • Hear from Media Trust about their Volunteer Platform and the importance of understanding the user journey to continually improve the volunteering experience
  • Build an understanding of the components of a digital volunteering platform
  • Learn some of the benefits and challenges of digital volunteering
  • Ask questions and share your ideas on good practices for volunteering digitally

About Carly and Rob

Carly is the Volunteering Manager at Media Trust working closely with the Charity Services and Strategic Partnership team to support the development of Media Trust’s volunteering strategy and strengthen the volunteering programme and processes. Her focuses have included developing and delivering volunteer activity, corporate partner volunteering events connecting charities with media volunteers across the UK, and the management of the online volunteer matching platform.

Prior to joining Media Trust, Carly was a civil servant for the Ministry of Community and Social Services in Canada after completing a university degree in Sociology and certificate degree in Project Management from the University of Toronto. As a strong advocate for social justice, she firmly believes in the importance of communication as a critical element in achieving equality.

Rob works closely with the Digital and Marketing team to support Media Trust’s extensive range of programmes across the whole organisation. Rob studied Business and Management at Bath Spa university and has worked for Media Trust for the past two and a half years. His focuses have included the management and development of Media Trust’s CRM system, website, digital tools and digital marketing. Rob originally oversaw the day-to-day management of Media Trust’s online volunteer matching platform and is now focused on the digital strategy and transformation at the organisation, including the development of Media Trust’s Volunteer Platform. Rob is passionate about supporting underrepresented communities and utilising the opportunities that digital offers, to create a more equal society.

Workshop B: Making the Volunteer Experience Inclusive

Jarina Choudhury (She/They), Strategic Volunteering Lead, NCVO & Amy McGarvey (She/They), Research Manager, NCVO

What new challenges has Covid presented over the past year to volunteering organisations and volunteer leaders? Together we will discuss and identify them, for you as a volunteer leader and organisationally. We will use current opportunities, research and narratives such as the Levelling Up agenda, data from the latest NCVO UK Civil Society Almanac and findings from the Mobilising UK Voluntary Action to discuss how we can make the volunteering experience inclusive going forward.

This session is for you if you want to:

  • Understand the impacts of the pandemic on volunteering at UK level
  • Learn about the emerging context and narrative that will shape volunteering going forward
  • Discuss how you have been redeveloping your approach to volunteering because of the pandemic
  • Identify blockers and opportunities for you individually and in your organisation
  • Draw together insights to help you plan for inclusive volunteering post-Covid

Please note: this session will only be running on Wednesday 20th October.

About Jarina and Amy

Jarina provides training and consultancy on every aspect of the volunteering journey. She is NCVO’s lead for the Vision for Volunteering, a national collaboration on creating a long-term plan for volunteering, delivered in partnership with AVM, NAVCA and Volunteering Matters. Specifically working on barriers to volunteering, she supported the consultation earlier this year on Volunteer Passports, facilitated three National Volunteering Forums jointly with AVM and shared thoughts on an AVM panel in 2020 on how volunteer leaders can adopt an anti-racist stance.

Amy is NCVO’s Research Manager. She leads on NCVO’s Time Well Spent research, a programme focusing on the volunteer experience, as well as leading NCVO’s research on the voluntary sector and volunteering. Amy’s interests include: exploring volunteering in its many forms, and giving a voice to the volunteer perspective; engaging stakeholders to shape research priorities and explore the challenges and opportunities that research findings raise for them.

Workshop C: How to genuinely engage your audiences: an introduction to co-production

Jo Keller, Head of Volunteering, RNIB

Do you ever wonder why a project doesn’t seem to hit the mark or people don’t engage in the way you’d expected? Join Jo to find out how RNIB’s Volunteering team involves their various audiences when planning their work, designing their activities and introducing new ways of working. Jo will share some examples of co-production within the Volunteering team, the benefits of gaining feedback, insight and honest opinions to help teams. She will encourage you to explore how to make your work with volunteers and other key stakeholders as relevant as possible.

This session is for you if you want to:

  • Discuss different ways to engage your audiences in your work
  • Gain an understanding of how to truly involve volunteers in your plans
  • Think about how you can involve volunteers and other stakeholders in your work
  • Share your own success stories and ways you’ve co-produced with others
  • Ask questions and discuss co-production.

About Jo

Jo is Head of Volunteering at RNIB and a member of AVM’s Board of Directors.

Jo is passionate about the power of volunteering both for the individual and the cause and the importance of providing a positive and supportive experience. Jo values co-production and collaboration in order to achieve the best outcomes. Jo has worked in a variety of roles since joining the sector in 2001 and has extensive experience of volunteer management at both an operational and strategic level within a local, regional and UK wide context. Jo has volunteered for several years for Cancer Research UK as well as other charities since she was a teenager.

Workshop D: Assessing impact in challenging times

Shehnaaz Latif, Associate, NCVO

Many volunteer-involving organisations find assessing the impact of volunteers challenging. This session will discuss practical approaches for voluntary organisations to collect useful information about outcomes in order to demonstrate the impact of their work, and how to involve volunteers in this process.

This session is for you if you want to:

  • Gain clarity on the difference between outcomes and impact
  • Learn new ideas about creative, participatory, user friendly ways to collect data
  • Find sources of support to further develop impact practice for projects, programmes and organisations

About Shehnaaz

For 18 years Shehnaaz has worked with hundreds of charities, most recently as Lead Consultant (Evaluation) for the National Council for Voluntary Organisations (NCVO). She is an experienced trainer, facilitator and consultant, highly praised for building skills, confidence and knowledge on impact, theory of change, data collection and analysis and all things evaluation.

Shehnaaz continues to support charities and funders to improve their outcome and impact practice, so that they have systems in place to learn, improve and be accountable. During the latter part of 2020, Shehnaaz spoke with micro and small organisations about their work during the pandemic, and how they have collected data to evidence the outcomes of their work. You can listen to the podcasts and read the stories on the Inspiring Impact website, and her previous blogs on the NCVO website.

Shenaaz has been self employed since March 2021, and continues to work with UK-based charities on impact alongside growing her wellness business.

Workshop E: Investing in Volunteers – UK standards for volunteer involving organisations

Korina Tsioni (She/Her), Volunteering Quality and Resources Officer, WCVA – on behalf of the UK IiV Operations group

Investing in Volunteers (IiV) is the UK quality standard for good practice in volunteer management. In this session you will find out what IiV is, how it works, what the benefits of the process are to your organisation, and hear case studies of the variety of the organisations that have benefited from IiV.

This workshop is for you if you want to:

  • Gain an understanding of how the Investing in Volunteers quality standard might benefit your organisation
  • Learn where to find the free resources that can help you develop your volunteer management
  • Find out more information on IiV process, costs and the resources needed.

About Korina

Korina Tsioni is representing the UK IiV Operations group which is running Investing in Volunteers (IiV) in the UK. Investing in Volunteers is led by Volunteer Scotland in Scotland, Wales Council for Voluntary Action (WCVA) in Wales and Volunteer Now in Northern Ireland. Volunteer Now is currently the key contact for organisations in England. Volunteer Ireland is working in partnership with Volunteer Now to deliver the standard in the Republic of Ireland. The IiV is the UK quality standard that helps you assess and improve the quality of your volunteer management and involvement. The IiV standards, assessment and accreditation are the same for every organisation, wherever they are in the UK.

Workshop F: “What have student volunteers ever done for us?!” – bursting myths and stereotypes

Mariana Vieira da Rocha, National Chair, UK Student Volunteering Network and Volunteering and Civic Engagement Manager, University of West London, and David Coles, Volunteer Centre Manager, London School of Economics

We need to re-think what we understand about student volunteering. How do stereotypical views such as age, commitment, location, skills, and motivations affect how we engage with student volunteers? How can we find new ways to engage students and encourage them to be involved with our projects and organisations?

This session is for you if you want to:

  • Gain an understanding of different strategies to successfully recruit and manage student volunteers
  • Break the stereotypes and myths surrounding student volunteering
  • Re-frame your volunteering opportunities to attract a diverse range of student volunteers
  • Learn to support volunteer leaders in thinking outside the box and reflect on how they can better engage students
  • Gain a broader understanding of the expertise within the Student Volunteering Network and how they can support you.

About Mariana and David

Mariana Vieira da Rocha, originally from Portugal, started volunteering when she was 7 years old and has not stopped since. She’s moved to the UK ten years ago and has been working in Volunteering and Higher Education for the past 9 years. She is also a Co-Founder and Director at SPEAK London, a C.I.C that connects migrants, refugees and locals living in the same city through a programme of language and culture exchange events. Recently established as a freelancer, Mariana is an expert in helping people connect to opportunities they feel passionate about and provides consultancy and training facilitation in a range of topics. 

David Coles is the Volunteer Centre Manager at the London School of Economics. He aims to inspire and empower students to volunteer for causes they are passionate about. He has worked with hundreds of charities at LSE and previously worked at Do-it, the UK’s National Volunteering Database. David also campaigns for responsible international volunteering, is a football coach and has volunteered as a photographer for several charities. He is also a member of the national committee of the Student Volunteering Network.

Workshop G: Befriending: maintaining quality and impact when you move online

Anne-Marie Zaritsky, Head of Volunteering, Mencap

Like many organisations Mencap moved many of their volunteering programmes online or to telephone contact during the pandemic. This session will explore the lessons learnt and the tools Mencap used to support both the adults with a learning disability and volunteers. This session will look at what elements of online befriending and volunteer support Mencap have decided to keep, to give a blended approach that is appealing to a wider range of volunteers, and providing added benefits such as increasing digital skills.

This session is for you if you want to:

  • Discuss the challenges and advantages of online befriending
  • Explore the tools and resources required to maintain a quality service
  • Share top tips with volunteer managers from other befriending programmes
  • Identify ways to further develop your own befriending programme

About Anne-Marie

Anne-Marie has worked in volunteer management for over 20 years, and has been Head of Volunteering at Mencap for 7 years. Included in our portfolio of volunteering are a number of different befriending models such as the Mencap Visiting Service and Gig Buddies.

Previous roles have included Alzheimer’s Society where she co-designed and led on the pilot delivery of Dementia Friends. Anne-Marie is also a Lead Assessor in England for Investing in Volunteers. Keen to practice what she preaches she volunteers for a food poverty charity and is on the board of her local community centre in SW London. A lot of her spare time was spent travelling, now it’s more about dreaming and planning!

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How we try to ensure a diverse range of speakers at our events

We constantly strive to bring you the very best speakers on the subjects we cover at our events and annual conference. You deserve no less. Whilst doing so we are constantly trying to ensure we have a mix of genders, backgrounds and ethnicity (to name but a few) in our speakers to ensure we reflect the broad makeup of the volunteering sector we all know and love and indeed wider society.

On occasions, let’s be honest, events and circumstances conspire to make this a little bit more challenging for us than we would like. We know we are not always able to meet our own high aspirations here but it’s not through a lack of trying or our desire to do better.


Networking

When it comes to networking, we know that nothing quite beats being face to face in person. However, as many of us have become accustomed to, online face to face isn’t a bad second choice. We will be using a Zoom meeting to enable you to chat with other leaders of volunteering from across a variety of sectors and organisations during this conference.

This year we will be offering networking a variety of networking opportunities:

  • Join us and other delegates for a Zoom networking call each afternoon, to discuss what you’ve learnt from the conference with your peers. We’ll be running these sessions at 4pm on Wednesday 20th October, and 2:30pm on Thursday 21st October.
  • Join us in a private group on Voluntary Voice for all conference attendees to join. The group will open the week before the conference, and will give you the opportunity to network with other delegates ahead of time.
  • Sign up to AVM Conference Connect when you register, and grow your professional network. If you sign up we will randomly match you with another delegate, and connect you over email once the conference is over, so you can connect over a virtual (or real life, if you’re near enough) cuppa. 

By attending AVM’s conference on Zoom, your profile information, including your name and profile picture, may be visible to other attendees. Your name and email address will also be visible to AVM, the account owner and host when you buy your ticket and register on Zoom.

Your name, job title and organisation will be shared as a delegate list on a conference private web page, only available to those who have access to the event page: AVM staff and volunteers, event delegates, speakers and sponsors.

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Making this event accessible

Please let us know at the time of booking if you require any assistance to join an AVM event online, or if you would like speakers’ slides in advance. We will treat your information in confidence.

Read our Zoom tips, which includes more information about how we are making online events more accessible for delegates.

We will have auto generated captions, and a live transcript, available during the event, for anyone who needs them.

Zoom works well with screen readers, however slides shared through Zoom’s screen sharing feature is an HD video stream and cannot be read by a screen reader. We ask speakers to describe their slides, and can send the PowerPoint in advance of the event. Henshaws have a blog about Zoom virtual meetings if you are visually impaired. Read the Henshaws blog.

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Pricing

AVM members are eligible for a member discount on our Conference. Please select this at the checkout.

PricingNon-member priceAVM members’ discounted price
Both days (early bird)£130£70
One day (early bird)£70£40
Both days £160£80
One day£90£50
We are ticketing through TicketTailor as our website is in the process of being upgraded.

If you’re not an AVM member, you can join AVM today to access your discount for this, and future events – including our annual conference in October – as well as other benefits of AVM membership, including:

  • Exclusive member-only events, including AVM’s business book club
  • A back catalogue of selected past event recordings 
  • AVM Connect, our random facilitated networking, where we connect you to expand your networks
  • AVM’s mentoring programme

Join AVM today to take control of your professional development.

Don’t delay: this event has limited places, so sign up today!

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Terms and conditions of ticket sales

Payment and cancellation terms

Payment must be made by the date of the event.

If you require an invoice, please ensure you book your place a minimum of two weeks before the start date of the event. After that we will only accept payment by credit card or PayPal.

Want to pay by credit card but can’t pay now? No problem! You can pay against an invoice by credit card (or PayPal): we will send you a link to do so.

As you follow the online booking process – select the payment option at checkout “Request invoice”. If you need us to add a payment reference or purchase order number to the invoice – just add it in the “Additional information” section when confirming your billing details at checkout.

You’ll receive your invoice by email once we have accepted your booking. You can pay for your ticket by BACS or online with a credit or debit card. Please note we no longer accept payment by cheque.

We will check your membership status at time of booking. If you are not a current member – or have not applied for membership – you will be re-invoiced at the non-member rate.

We know things happen and that sometimes you can’t come to an event. If you are unable to come, you can pass your ticket on to a colleague, but if they are not an AVM member they will need to join AVM. If they don’t, they will be charged at the non-member rate.

If you have to cancel, please let us know by email.

  • Cancellations received more than 20 days before the start of the event – before or on 30th September – regardless of date booked, will incur a 25% cancellation charge, whether the place has been paid for or not,
  • Cancellations received 19–0 days before the start of the event – on or after 1st October – regardless of date booked, will incur a 100% cancellation charge, whether the place has been paid for or not.

AVM will not accept liability for people unable to attend due to circumstances outside our control, such as travel disruption, work commitments, illness, or other personal commitments.

Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.

L&D organisational package holders are limited to 10 tickets per organisation for AVM’s annual conference. If you would like to make a bulk order, please get in touch.

Buying for colleagues?

If you are buying tickets for colleagues you can only buy tickets at the member rate for them if they are currently members. We reserve the right to re-issue an invoice at the non-member rate if they are not a member at the time of booking.

Join AVM now

You can join AVM online now to qualify for your event discount. As long as your application is submitted, you can purchase tickets for our events at the member rate. You will need to complete your membership payment, otherwise you will be liable for the non-member price for the event.

Disclaimers

Whilst the programme is correct at time of going to press, AVM reserves the right to change details of an event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.

Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

By attending AVM’s conference on Zoom, your profile information, including your name and profile picture, may be visible to other attendees. Your name and email address will also be visible to AVM, the account owner and host when you buy your ticket and register on Zoom.

Your name, job title and organisation will be shared as a delegate list on a conference private web page, to facilitate networking. This will only be made available to those who have access to the event page: AVM staff and volunteers, event delegates, speakers and conference sponsors.

If you do not want your details in the list, please let us know at least three weeks in advance of the event. This delegate list should not be used for sales to our delegates, either during or after the event.

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