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New to Volunteer Leadership – Ten Essential Building Blocks

September 25, 2020 | 10:00 am - 1:00 pm

New to Volunteer Leadership – Ten Essential Building Blocks

Are you a new volunteer manager or leader feeling a bit isolated and looking for support to get you on the right track? Perhaps volunteer management has been added to your job role and you’re not sure where to start?

This event will explore the key building blocks of effective volunteer management and leadership. It will also connect you to the wider volunteer management and leadership community, through AVM, the Association of Volunteer Managers.

If you are new to volunteer management or leadership, or if volunteering has been added to your role, at this event you will:

  • Hear from experienced volunteer managers and leaders sharing top tips and advice
  • Learn how to design your volunteering culture with diversity and inclusion embedded from the start
  • Build confidence to be the voice of volunteers in your organisation
  • Reflect on your day to day challenges and learn how to move forward
  • Discover peer support and networking opportunities by connecting with the wider volunteer management community

The price for this event has been discounted to enable new volunteer managers from smaller organisations to attend. You can pay by credit card or request an invoice at the checkout.

This event will take place online, on Zoom.
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Join us from 09:30 for pre-event networking with your peers. The session will start at 10:00, with our first speaker, Nichole McGill–Higgins, who will share the first five building blocks. Our second speaker, Neil Monk, will share the second five blocks. There will be a Q&A session with both speakers, and networking time. he event with finish at 12:30, with optional networking after, until 13:00.
Buy tickets for New to Volunteer Leadership - Ten Essential Building Blocks


Nichole McGill–Higgins, CIPD (The Chartered Institute of Personnel and Development) Co-chair EmbRACE Network

Nichole McGill-Higgis is Co-Chair of the CIPD’s EmbRACE group. The group was launched in June 2018 to encourage conversations about race amongst employees, and to promote understanding and take joint responsibility for creating a healthy working environment for all people. Nichole joined the CIPD, the professional body for experts in people at work, in 2016 where she is Volunteering and Systems Officer. Since EmbRACE launched she has helped organise numerous internal and external events to help break down barriers and open up conversations about race. Nichole has spoken at numerous external events on this subject matter.

In her day to day role Nichole works on the CIPD’s Steps Ahead Mentoring programme, which she is also a volunteer for, supporting numerous individuals from diverse backgrounds into employment. Nichole has been externally recognised for her volunteering and recently won the National Mentor of the Year Award 2019.

Nichole is also a trustee for the Croydon BME Forum. Croydon BME (black & minority ethnic) Forum is the umbrella organisation for Croydon’s Black and Minority Ethnic voluntary and community sector; engaging people, building capacity, and promoting equality and cohesion. The Forum was established to maximise the engagement of BME communities in all aspects of living and working in Croydon.

Prior to working at the CIPD Nichole worked across a range of sectors including insurance and the NHS, where she managed several multi-cultural teams. Nichole has a master’s degree in marketing and an undergraduate degree in Hospitality Management.

Neil Monk, AVM Director

Neil is a Director of AVM, and works for Norfolk County Council on the Norfolk Peer Support project. The project sets out to develop and expand peer support throughout Norfolk County. His previous roles supporting volunteers include working in disability support, community radio, and a range of international developed focused activities, including leading teams of student volunteers on projects in Uganda, when a student himself. With a MA in International Rural Development from the University of East Anglia, his international work has included a number of research projects, again with best practice development as the key focus.

Neil’s current role with Norfolk County Council involves networking with many voluntary organisations, with a view to sharing knowledge on best practice approaches. He is very keen to be involved in supporting those who support volunteers in order to get the best out of our communities and our society.

Claim your membership discount on your ticket

AVM is an independent membership body that supports, represents and champions people in volunteer management in the UK regardless of field, discipline or sector. By joining AVM, you will get a discount for this and future events, including our annual conference. You’ll receive a regular members newsletter, have exclusive access to our peer-to-peer networking scheme AVM Connect, and will have access to member-only resources, such as AVM BiteSize, our webcast series introducing you to new ideas from your peers.

You’ll also be part of an active community of volunteer leaders and managers, committed to our own professional development and progressing the field of volunteer management and leadership.

Not an AVM member yet? You can still buy a member rate ticket if your membership application is being processed: just select ‘Applied’ in the event checkout field. Find out more about AVM membership and join today.
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Waiting list

Places are limited to ensure delegates are able to interact during the event. If the event is sold out, you can join the waiting list and we will be in touch if a place becomes available.

Terms and conditions of ticket sales

Buy tickets for New to Volunteer Leadership - Ten Essential Building Blocks
You can pay by credit card or request an invoice at the checkout.

Please familiarise yourselves with our cancellation policy, and payment terms below. We do require payment to be made before the event.


September 25, 2020
10:00 am - 1:00 pm
Event Category:




online on Zoom

Payment and cancellation terms

Payment must be made by the date of the event.

If you require an invoice, please ensure you book your place a minimum of two weeks before the start date of the event. After that we will only accept payment by credit card or PayPal.

Want to pay by credit card but can’t pay now? No problem! You can pay against an invoice by credit card (or PayPal): we will send you a link to do so.

As you follow the online booking process – select the payment option at checkout “Request invoice”. If you need us to add a payment reference or purchase order number to the invoice – just add it in the “Additional information” section when confirming your billing details at checkout.

You’ll receive your invoice by email once we have accepted your booking. You can pay for your ticket by BACS or online with a credit or debit card. Please note we no longer accept payment by cheque.

We know things happen and that sometimes you can’t come to an event. If you are unable to come, you can pass your ticket on to a colleague, but if they are not an AVM member they will need to join AVM. If they don’t, they will be charged at the non-member rate.

If you have to cancel, please let us know in writing.

  • Cancellations received more than 20 days before the start of the event, regardless of date booked, will incur a 25% cancellation charge, whether the place has been paid for or not,
  • Cancellations received 19–0 days before the start of the event, regardless of date booked, will incur a 100% cancellation charge, whether the place has been paid for or not.

AVM will not accept liability for people unable to attend due to circumstances outside our control, such as travel disruption, work commitments, illness, or other personal commitments.

Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.

Terms and conditions

If you are an AVM member, you need to be logged in to be able to buy tickets at the member rate. We reserve the right to re-issue an invoice at the non-member rate if you are not a member at the time of booking.

L&D organisational package holders are limited to five tickets per organisation for an L&D event, and 10 tickets per organisation for AVM’s annual conference. If you would like to make a bulk order, please get in touch.

Buying for colleagues?

If you are buying tickets for colleagues you can only buy tickets at the member rate for them if they are currently members. We reserve the right to re-issue an invoice at the non-member rate if they are not a member at the time of booking.

Join now

You can join AVM online now to qualify for your event discount. As long as your application is submitted, you can purchase tickets for our events at the member rate. You will need to complete your membership payment, otherwise you will be liable for the non-member price for the event.


AVM is committed to providing access to our events for everyone. We aim to hold all our events at venues that are wheelchair accessible. If you have specific requirements to ensure you can fully take part in an event, please let us know when you book, or as soon as you can.

If you require a personal assistant, carer or BSL interpreter to attend the event with you, they are very welcome, and their place will be free. Please email [email protected] to arrange this. If you require us to source a BSL interpreter for you, please let us know at time of booking, or at least one month in advance.

AVM tries to ensure all dietary requirements are provided for, and commits to providing a menu that includes vegetarian and vegan options. Please let us know if you have specific dietary needs at the time of booking, or as soon as possible.


Whilst the programme is correct at time of going to press, AVM reserves the right to change details of an event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.

Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

Professional photography and video production will be taking place at the event, and these images may be used on future promotional and training materials for AVM members. Please note that by attending the event, you are giving your consent for your image to be used on any AVM promotional materials or video recordings.

On the day of the event the delegate list (name, job title and organisation only) may be shared with attendees to facilitate networking. If you do not want your details in the list, please let us know at least three weeks in advance of the event. This delegate list should not be used for sales to our delegates, either during or after the event.