Emotional resilience, compassion fatigue and having difficult conversations with volunteers
Managing volunteers can sometimes be an emotionally challenging experience.
- Do you have the guidance and support necessary to cope effectively with these situations?
- Have you had useful guidance on saying ‘No’ to volunteers, or on supporting volunteers and /or clients in stressful situations?
This event aims to discuss these crucial issues and offer some practical guidance both on techniques and best practice. With a combination of presentations and interactive workshops from experienced practitioners, this promises to be a busy and rewarding day.
Watch again with AVM Replay
AVM members can log in to access the recordings from this and other events. Watch:
- ‘What is emotional resilience?’, Debbie Usiskin, Volunteer Engagement Manager, North London Hospice
- ‘Supporting volunteer managers through emotionally challenging situations’, Kathryn Palmer-Skillings, Volunteer Services Manager, London, Macmillan Cancer Support
- ‘How to approach challenging conversations’, Adam Williams, Regional Operations Manager (West of England), St. John Ambulance
- ‘How to manage difficult and challenging conversations – using psychology, neuroscience, empathy and courage’, Mandy Rutter, Consultant
Not an AVM member?
If you’re not an AVM member, you can join AVM today to gain access to these recordings, as well as other benefits of AVM membership, including:
- A back catalogue of selected past events, in our Resources section of the website
- Discounts to future public events – including our annual conference, which takes place every October
- AVM BiteSize webcasts
- Exclusive member-only events, including AVM’s book club
- AVM Connect, our random matching, connecting you to expand your networks
- AVM’s mentoring programme
- A private member-only group on the Voluntary Voice online forum