- This event has passed.
Emotionally challenging situations and difficult conversations – London
July 10, 2018 | 10:00 am - 4:15 pm
Emotional resilience, compassion fatigue and having difficult conversations with volunteers
10 July 2018 at Hanbury Hall | Spitalfields | London
Managing volunteers can sometimes be an emotionally challenging experience.
- Do you have the guidance and support necessary to cope effectively with these situations?
- Have you had useful guidance on saying ‘No’ to volunteers, or on supporting volunteers and /or clients in stressful situations?
This event aims to discuss these crucial issues and offer some practical guidance both on techniques and best practice. With a combination of presentations and interactive workshops from experienced practitioners, this promises to be a busy and rewarding day.
There will be opportunities for networking and for attendees to share their experiences and opinions.
Click to view more information about the session
Registration – tea, coffee and networking.
Debbie Usiskin, Volunteer Engagement Manager, North London Hospice
What is emotional resilience and why do we talk about it in relation to volunteers and volunteer managers? This presentation will look at different theories and models and consider how an understanding and awareness of emotional resilience can impact volunteering organisations.
This interactive workshop follows on from the previous presentation. It includes a description of the level 2 accredited training offered at North London Hospice, followed by some sample exercises and then a debriefing. The original course aimed to enable volunteers at hospices to provide emotional support to patients and their families and friends.
Kathryn Palmer-Skillings, Volunteer Services Manager, London, Macmillan Cancer Support
Volunteer managers in Macmillan local services are often faced with emotionally taxing situations including safeguarding, bereavement and emotional strain from service users. Macmillan’s London Services Volunteering Team use a number of support mechanisms to ensure Volunteer Managers, some of whom are volunteers themselves, are able to maintain their wellbeing. This session will explore our approach to:
- Maintaining boundaries
- Living in the community where you work/volunteer
- Peer support and more formal support
- The role of the volunteer recruitment journey and volunteer induction in supporting emotional well-being
Lunch, provided (please ensure we know of any special dietary needs)
Adam Williams, Regional Operations Manager (West of England), St. Johns Ambulance
As National Head of Volunteering for St John Ambulance, Adam was responsible for developing and implementing the Volunteering Strategy through large scale organisational change. His presentation will give an overview of a workshop the charity developed and delivered around having ‘challenging conversations’ with volunteers, and how to approach them.
Mandy Rutter, Consultant
Difficult conversations are a significant part of managing people and performance but we rarely receive training on what to say and how to manage the inevitable emotional fall out. Mandy will deliver this presentation, then facilitate the associated workshop.
This workshop will offer theory around emotions and provide practical guidance for tacking difficult issues. A model of communication will be presented which can help to maintain flow and focus.
This agenda is subject to change
Need an invoice to pay?
No problem. As you follow the online booking process – select the payment option at checkout “Request invoice to pay by BACS or cheque” (if booking through Eventbrite it's under “Payment method” at checkout). You'll then receive your invoice by email which you can pay by BACS, cheque or even online card payment. You'll get a confirmation of your booking, but we'll need to receive the balance before the event.
If you need us to add a payment reference or purchase order number to the invoice – just add it in the “Additional information” section when confirming your billing details at checkout.
Terms and conditions
If you are an AVM member, you need to be logged in to be able to buy tickets at the member rate.
Buying for colleagues?
Remember – if you are buying tickets for colleagues you can only buy tickets at the member rate for them if they are currently members.
You can join AVM online now to qualify for your event discount. As long as your application is submitted, you can purchase tickets for our events at the member rate. You will need to complete your membership payment, otherwise you will be liable for the non-member price for the event.
- Cancellations must be received in writing (letter or email) and will be acknowledged in writing.
- Cancellations received 40–20 days before the start of the event, regardless of date booked, will incur a 25% administration charge.
- Cancellations received 19–0 days before the start of the event, regardless of date booked, will incur a 100% cancellation charge.
Whilst the programme is correct at time of going to press, AVM reserves the right to change details of the event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.
Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.
Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.
Professional photography and video production will be taking place at the event, and these images may be used on future promotional and training materials for AVM members. Please note that by attending the event, you are giving your consent for your image to be used on any AVM promotional materials or video recordings.