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Forging connections: strengthening volunteer management’s impact — June 19, Bristol

June 19, 2019 | 10:00 am - 4:00 pm

£45 – £80
  • How can we reduce the barriers to a wider range of people engaging with our volunteering?
  • Where can I find an innovative way to demonstrate volunteering’s impact and value?
  • How can we encourage, enable and support people to step forward for their community?
  • Which different approaches can I use to effectively communicate with large teams or remote volunteers and colleagues?

AVM is delighted to return to Bristol for a second year with four leaders of volunteering who are driving forward the volunteer management profession. Together with you, they’ll tackle three important, vast and interconnected challenges…

Those who could most benefit from volunteering are the same people who are significantly less likely to volunteer. Does a community engagement approach to volunteering reduce the barriers to volunteering that people with less education, income and life chances face?

When making recommendations or putting together a case for support you need supporting evidence – otherwise you’re just expressing an opinion. Volunteers are often our greatest advocates: are we missing out on a key opportunity by not involving them in building and demonstrating impact?

The true test of whether we’ve moved people or changed something, is if it continues to move or change without us. Does influential marketing and communications hold the key for volunteer managers to increase buy-in, recruitment, retention and help manage change?

Join us at the premier event for volunteer managers in the South West to connect with learning, colleagues and good practice to strengthen the impact of your work.

–Scroll past the programme to secure your ticket–


10.00am Arrivals, networking, coffee and tea
10.30am Welcome from our hosts Andrew Hancock, Head of Volunteering, SS Great Britain
10.35am Introductions and icebreaker Daniel Ingram, AVM
10.55am Is community engagement the answer to volunteering’s diversity and recruitment challenges? (click to learn more)

In an era characterised by loneliness and isolation, do we need formal volunteering roles or friendship? In this interactive session Stephen will help you explore the boundaries between volunteering and community engagement. He’ll enable you to:

  • Question the rules we place on volunteering and weigh up their pros and cons
  • Explore ways you could widen your impact by taking a different approach to volunteering
  • Evaluate the risks and how we can minimise them
  • Consider the role of the modern leader of volunteering, and the opportunities and challenges that lie ahead
Stephen Dale, Head of Community Partnerships, Dorothy House Hospice Care
11.45am Flexible benefits - growing a small charity's volunteering through marketing a new approach (click to learn more)

Hear how Sofia launched a new volunteering initiative using a digital platform and the strategic approach of Volunteer Makers. She’ll share how effectively marketing the new approach led to increased buy-in, recruitment, retention and helped manage change. Sofia’s session aims:

  • To share how to get heard as a smaller charity and the importance of marketing and communications to volunteer engagement.
  • To demonstrate how thinking about volunteering in its broadest sense, across an organisation, offers opportunities to engage more supporters and from a more diverse background.
Sofia Carosi, Corporate, Community and Events Fundraiser, HorseWorld
12.15pm Lunch [1 hr 5 m] – provided for you
12.45pm Free guided tour of the SS Great Britain – optional Volunteer Tour Guides, SS Great Britain
1.20pm Most Significant Change - using stories to demonstrate your impact (click to learn more)

‘In my work, I’d been reporting for 5 years on criteria set by Macmillan’s head office. I wanted to better demonstrate the reality of the amazing work our volunteers do when sat down face to face with someone affected by cancer.

‘This session will share my experience of using a qualitative, participatory process for measuring impact, called the Most Significant Change technique. This uses stories of impact and brings together a range of different stakeholders with varying perspectives to decide collectively on which stories best demonstrate significant change.’

What worked and didn’t? How did he adapt the methodology to suit their time frame and organisation? How did he use the findings to influence change? Piers will answer these questions and enable you to:

  • Consider who the main stakeholders are in your work and who you want to influence.
  • Begin developing a plan for using the Most Significant Change technique in your work.
Piers Cardiff, Volunteering Services Manager, Macmillan Cancer Support
2.10pm Group activity, networking, coffee and tea
2.35pm Now we're talking - transforming digital volunteering communications (click to learn more)

Jo will share how creating a clear communication strategy helped get buy in from colleagues to her plans and the key tools she’s developed to effectively communicate with a large remote team of volunteers. The session aims to:

  • Show how other departments can be open to working with you and the benefit of working with communication experts.
  • Demonstrate the benefit of measuring engagement.
Jo Keller, Volunteering and Resourcing Manager, RNIB
3.05pm Q&A session

Our speakers answer your questions and discuss the key points with all our delegates.

Jo Keller, Piers Cardiff, Sofia Corosi and Stephen Dale
3.30pm Action planning and wrap up

We reflect on what we’ve learnt today and how we can continue learning and applying it in our workplaces.

Daniel Ingram, AVM
3.50pm Closing remarks and finish


Please use the hashtag #AVMBristol to join the conversation and involve others in this event.


Great Eastern Hall, SS Great Britain, Great Western Dockyard, Gas Ferry Road, Bristol, BS1 6TY


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June 19, 2019
10:00 am - 4:00 pm
£45 – £80
Event Category:




SS Great Britain
The Great Eastern Hall, Great Western Dockyard, Gas Ferry Road
Bristol, Bristol BS1 6TY

Payment and cancellation terms

Payment must be made by the date of the event.

If you require an invoice, please ensure you book your place a minimum of two weeks before the start date of the event. After that we will only accept payment by credit card or PayPal.

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We know things happen and that sometimes you can’t come to an event. If you are unable to come, you can pass your ticket on to a colleague, but if they are not an AVM member they will need to join AVM. If they don’t, they will be charged at the non-member rate.

If you have to cancel, please let us know in writing.

  • Cancellations received more than 20 days before the start of the event, regardless of date booked, will incur a 25% cancellation charge, whether the place has been paid for or not,
  • Cancellations received 19–0 days before the start of the event, regardless of date booked, will incur a 100% cancellation charge, whether the place has been paid for or not.

AVM will not accept liability for people unable to attend due to circumstances outside our control, such as travel disruption, work commitments, illness, or other personal commitments.

Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.

Terms and conditions

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AVM is committed to providing access to our events for everyone. We aim to hold all our events at venues that are wheelchair accessible. If you have specific requirements to ensure you can fully take part in an event, please let us know when you book, or as soon as you can.

If you require a personal assistant, carer or BSL interpreter to attend the event with you, they are very welcome, and their place will be free. Please email [email protected] to arrange this. If you require us to source a BSL interpreter for you, please let us know at time of booking, or at least one month in advance.

AVM tries to ensure all dietary requirements are provided for, and commits to providing a menu that includes vegetarian and vegan options. Please let us know if you have specific dietary needs at the time of booking, or as soon as possible.


Whilst the programme is correct at time of going to press, AVM reserves the right to change details of an event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.

Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

Professional photography and video production will be taking place at the event, and these images may be used on future promotional and training materials for AVM members. Please note that by attending the event, you are giving your consent for your image to be used on any AVM promotional materials or video recordings.

On the day of the event the delegate list (name, job title and organisation only) may be shared with attendees to facilitate networking. If you do not want your details in the list, please let us know at least three weeks in advance of the event. This delegate list should not be used for sales to our delegates, either during or after the event.