Wednesday 22 April | 9.30am to 12.30pm | Online via Zoom
Ticket prices: Members £43 | Non-members £65
Do you ever find yourself caught between volunteers who don’t see eye to eye, wishing you had a clearer way to help them move forward?
This session will give you some practical mediation tools that you can use even if ‘conflict resolution’ isn’t in your job title.
Disagreements are a natural part of team dynamics and when handled early and with care, they can strengthen understanding and connection.
This interactive workshop will introduce you to the principles and practice of mediation. You’ll learn how to approach conflict constructively, support open conversations, and help volunteers move forward collaboratively.
Learning outcomes
By the end of this session, you will:
- Understand what mediation is (and isn’t) and how it supports volunteer relationships.
- Recognise types and signs of conflict that arise in volunteer teams.
- Gain practical tools and communication techniques, including reframing, summarising, and managing triggers.
- Build confidence to guide constructive conversations in a safe, supportive way.
Who should attend
Volunteer managers, coordinators, and anyone leading teams of volunteers and looking to strengthen their communication and conflict-resolution skills.
About the trainer
Louise Kelly is an accredited mediator with extensive experience in volunteer management and community mediation. She trained with the Open College Network and volunteers with Calm, supporting communities through challenging conversations.
Alongside her freelance mediation work with workplaces and voluntary organisations, Louise draws on extensive experience in safeguarding and volunteer management within community projects. Her approach is warm, practical, and focused on creating safe, supportive spaces where everyone feels heard.
AVM Members’ discount
AVM members are eligible for a discount on the event ticket price. Please login to your account so that your discount can be automatically applied.
If you’re not an AVM member, you can join AVM today to gain access to this event, as well as receiving lots of other benefits, including access to free member-only events, discounts for all public events and the annual AVM conference.
You will also have access to the AVM BiteSize webcasts and AVM Replay videos of previous events, including our annual conference. Members also have the opportunity to join our Mentoring Scheme and build their professional network through AVM Connect.
Join AVM today to access your discount for this event.