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In volunteers we trust: successful approaches to influence change — May 3, London

May 3, 2019 | 1:00 pm - 4:25 pm

£40 – £80
  • Looking to improve how volunteers are involved in your organisation?
  • Working through a period of transformation?
  • Want colleagues or funders to see the value of investing in volunteers and volunteering?
  • Keen to involve volunteers in a new area of work or new way?

Book now

Whatever is stopping you from making change happen, influence is always part of the answer. Our members and delegates have shared that they know where they need to go, but they aren’t sure how they will travel there with their senior managers, colleagues or volunteers. 

This event will explore how leaders of volunteering have developed their influencing and assertiveness skills at a variety of authority levels, and where the opportunities and pitfalls could be for you.

If we don’t change, do we risk irrelevance?

Meeting the expectations of volunteers, funders, colleagues and organisations is an ongoing and challenging balancing act, as highlighted in NCVO’s Time Well Spent report. Are you striking that balance now? Do you know how you’ll influence others to continuously improve your volunteer involvement?

Join us at this vibrant, engaging and open forum for an exchange of good practice and discussion on how we can support each other on this important subject.

Book now

1.00pm Arrivals, networking, coffee and tea (lunch not provided)
1.30pm Welcome, introductions and icebreaker Daniel Ingram, AVM
1.45pm Level up: gaining buy-in for a volunteer programme 

Charlotte will share her own experiences of influencing change, from attracting volunteers to encouraging her organisation to recognise the value of volunteers and invest in it. She’ll also share the lessons she’s learnt to give you the opportunity to explore your own impact in this area. The aim of the session is to:

  • Enable you to gain a clearer understanding of where you currently are in terms of influencing.
  • Discover ideas for you to increase this influence in the future.
Charlotte Witteridge, Head of Volunteering, The Myton Hospices
2.35pm A view from the top: from influential volunteer management to leading organisational change as a CEO

Clare will share her experience of successfully influencing volunteer management as a leader of volunteering at Guide Dogs with doing so as a Chief Executive. You’ll takeaway:

  • A renewed appreciation of the opportunities the volunteer manager role presents for influence.
  • Clare’s top tips on winning hearts and minds.
Clare Burgess, Chief Executive Officer, Surrey Coalition of Disabled People
3.05pm Break and networking
3.20pm Group activity
3.45pm Q&A session

Our speakers answer your questions and discuss the key points with all of our delegates.

Charlotte Witteridge and Clare Burgess
4.10pm Action planning and wrap up

We reflect on what we’ve learnt today and how we can apply it when we return to the workplace.

Daniel Ingram, AVM
4.25pm Finish


Please use the hashtag #AVMChange to join the conversation and involve others in this event.


Arlington Conference Centre, 220 Arlington Road, Camden, London NW1 7HE

This event helps tackle homelessness in London. The venue reinvests its profits into One Housing’s vital work supporting homeless people in the community to regain their independence and move on to stable futures.


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May 3, 2019
1:00 pm - 4:25 pm
£40 – £80
Event Category:




Arlington Conference Centre
220 Arlington Rd
London, NW1 7HE

Payment and cancellation terms

Payment must be made by the date of the event.

If you require an invoice, please ensure you book your place a minimum of two weeks before the start date of the event. After that we will only accept payment by credit card or PayPal.

Want to pay by credit card but can’t pay now? No problem! You can pay against an invoice by credit card (or PayPal): we will send you a link to do so.

As you follow the online booking process – select the payment option at checkout “Request invoice”. If you need us to add a payment reference or purchase order number to the invoice – just add it in the “Additional information” section when confirming your billing details at checkout.

You’ll receive your invoice by email once we have accepted your booking. You can pay for your ticket by BACS or online with a credit or debit card. Please note we no longer accept payment by cheque.

We know things happen and that sometimes you can’t come to an event. If you are unable to come, you can pass your ticket on to a colleague, but if they are not an AVM member they will need to join AVM. If they don’t, they will be charged at the non-member rate.

If you have to cancel, please let us know in writing.

  • Cancellations received more than 20 days before the start of the event, regardless of date booked, will incur a 25% cancellation charge, whether the place has been paid for or not,
  • Cancellations received 19–0 days before the start of the event, regardless of date booked, will incur a 100% cancellation charge, whether the place has been paid for or not.

AVM will not accept liability for people unable to attend due to circumstances outside our control, such as travel disruption, work commitments, illness, or other personal commitments.

Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.

Terms and conditions

If you are an AVM member, you need to be logged in to be able to buy tickets at the member rate. We reserve the right to re-issue an invoice at the non-member rate if you are not a member at the time of booking.

L&D organisational package holders are limited to five tickets per organisation for an L&D event, and 10 tickets per organisation for AVM’s annual conference. If you would like to make a bulk order, please get in touch.

Buying for colleagues?

If you are buying tickets for colleagues you can only buy tickets at the member rate for them if they are currently members. We reserve the right to re-issue an invoice at the non-member rate if they are not a member at the time of booking.

Join now

You can join AVM online now to qualify for your event discount. As long as your application is submitted, you can purchase tickets for our events at the member rate. You will need to complete your membership payment, otherwise you will be liable for the non-member price for the event.


AVM is committed to providing access to our events for everyone. We aim to hold all our events at venues that are wheelchair accessible. If you have specific requirements to ensure you can fully take part in an event, please let us know when you book, or as soon as you can.

If you require a personal assistant, carer or BSL interpreter to attend the event with you, they are very welcome, and their place will be free. Please email [email protected] to arrange this. If you require us to source a BSL interpreter for you, please let us know at time of booking, or at least one month in advance.

AVM tries to ensure all dietary requirements are provided for, and commits to providing a menu that includes vegetarian and vegan options. Please let us know if you have specific dietary needs at the time of booking, or as soon as possible.


Whilst the programme is correct at time of going to press, AVM reserves the right to change details of an event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.

Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

Professional photography and video production will be taking place at the event, and these images may be used on future promotional and training materials for AVM members. Please note that by attending the event, you are giving your consent for your image to be used on any AVM promotional materials or video recordings.

On the day of the event the delegate list (name, job title and organisation only) may be shared with attendees to facilitate networking. If you do not want your details in the list, please let us know at least three weeks in advance of the event. This delegate list should not be used for sales to our delegates, either during or after the event.