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  • Ever wondered how you can provide ongoing support to those volunteers who may need a little more?
  • What about when volunteer support needs change – how can you best manage this?
  • And how can you create an environment that ensures all volunteers feel supported and included?

This event is for you!

We’re delighted to bring together expert speakers to share their experiences of taking different approaches to ensure volunteers are supported in a way that enables them to feel welcome, included and supported and able to help your organisation achieve its objectives.

They will also share useful tips that you may be able to implement in your own organisations.

 At this event you will:

  • Hear all about the success of a buddying system that enabled volunteers with different support needs to have a positive and supported volunteering experience
  • Learn about how tackling specific issues within your volunteer culture can help address support needs
  • Hear real-life case studies of different examples of when adjustments have been made to meet a volunteers changing needs

Come join us and be inspired by how other volunteer professionals have successfully adapted to support volunteers and create inclusive volunteering opportunities.


This is a half day event, starting at 9:30am, and will be on Zoom.

9.30 Event opens

09:45 Welcome and introduction

10:05 Elena Pancino – Imperial War Museum

10:35 Ed Wilson – Ramblers

11:05 Break

11:20 Amy Rugg – Crisis UK

11:55 Q&A with speakers

12:30 Event ends

Ticket prices: £40 non-members, £25 AVM members.

Save with AVM membership!

If you’re not an AVM member you can join AVM today. If you add a membership to your basket, the members’ discount will be applied to this event.

AVM members, please log in to access your discount.

Tickets are on sale until 1pm, Monday 20th June, so don’t delay, book today!

Your joining instructions and Zoom link will be sent by the morning before the event. 

Our speakers

  • Edward Wilson
    Ed has held a number of roles in volunteer management over the last 15 years and is currently the Volunteering Development Manager at the Ramblers. His main area of work is the development of a high quality volunteer experience. Over his career he has focused on supporting and managing the volunteer journey for volunteers working with young people and volunteers who get people out and walking. Since 2014 he has been working in partnership with key volunteers to develop and implement a charity wide approach to volunteering to create a high quality and consistent volunteer journey and giving the tools to volunteer managers to do this.
  • Elena Pancino
    Elena has been working in museums since 2017, when she moved from Italy to London. After working in front of house roles, she discovered that her real passion was in the volunteering sector. She took up the role of Volunteer Team Leader at IWM London where she has been working for the past two years. Elena believes that inclusivity is very important and part of her role consists in creating an environment where everybody will feel welcomed. The Buddy System – which she realised together with her colleagues and is the topic of her talk – is one meaningful step in this direction.
  • Amy Rugg
    Amy started volunteering at the tender age of five, when her mother helped found a local charity for vulnerable people in Upstate New York. Inspired by her early experiences, she’s pursued further adventures in volunteering and travel, relocating to the UK to live and work in a variety of roles including training volunteers to teach practical skills to refugees, work with people with dementia, deliver housing, debt and benefit advice, fundraise, and support asylum seekers. Amy’s recruited, trained and supported volunteers and staff for over 25 years and is passionate about championing the transformative role volunteers play in community life. A Volunteer Coordinator for Crisis UK, Amy now recruits volunteers to support people with experience of homelessness.

Making this event accessible

Captions will be enabled on Zoom for those who need them.

If you need support to access this event, please let us know when you book. If you have any questions ahead of booking, please do get in touch.

See our event and conference FAQs for more information.

Save with AVM membership!

AVM members are eligible for a discount on the event ticket price. 

Existing members: To access your discount, log in to your members’ account.

Not an AVM member? Join AVM today and buy your ticket at the same time to access your discount. Just add a membership to your basket and your discount to this event will be applied.

As well as a discount to this event, while you’re an AVM member you’ll be eligible for discounts to future public events – including our annual conference in October – as well as other benefits of AVM membership, including:

Join AVM today and save today!

Don’t delay: this event has limited places, so sign up today!

Ticket prices: £40 non-members, £25 AVM members.

AVM members: please log in to access your discount.

If you’re not an AVM member you can join AVM today. If you add a membership to your basket, the members’ discount will be applied to this event.

Tickets are on sale until 1pm, Monday 20th June.

Full terms and conditions of sale below.


June 23, 2022
9:30 am - 12:30 pm
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Online on Zoom