Loading Events

« All Events

  • This event has passed.

Rewards and Recognition: Encourage; Support; Improve! – London

May 15, 2018 | 10:30 am - 4:30 pm

  • Are you looking for inspiration in rewards and recognition of volunteers?
  • Do you agree that resource is better spent on communicating satisfaction with existing volunteers than recruiting replacements for dissatisfied ex-volunteers?
  • Should recognition be an inherent part of the volunteer experience from day one?

Recognising the efforts and dedication of volunteers is fundamental to maintaining engagement and motivation.

We will consider a range of methods for making volunteers feel valued and appreciated, and look at some successful examples of reward and recognition programmes from the volunteer sector. We bring together experiences from large and small organisations, a look at using data analysis to compare different reward and incentive programmes and a presentation about the Queens Award for Volunteer Services.

There will be networking opportunities and roundtable discussions to enable everyone to share their own experiences, challenges and successes.


10:30 -11:00 – Registration, tea, coffee and networking.

11:00 am – Welcome address.

11:10 -11:45 – Chris Reed, Director of Volunteer Mobilisation, British Red Cross: Awards and recognition -Updating 150 years of history in the British Red Cross. 

Moving from a long established, somewhat militaristic approach to volunteer awards and recognition the British Red Cross has updated and modernised it approach aligning it to the organisation’s values. Chris Reed  explains BRCs journey looking back on how they are now able to look forward!

11:45 -12:25 – Geraldine McCarthy, Age UK, Camden: Volunteer recognition within a smaller organisation.

Age UK Camden believe in the importance of fostering a culture of volunteer reward and recognition. Geraldine will share her experiences of ensuring that volunteer recognition and reward is an integral part of the volunteer experience right from the start.

12:25 -1 pm – Charlotte Fielder, Head of Volunteering & Fostering, Battersea Dogs and Cats Home

The pool of available volunteers is shrinking but the needs are increasing so the sector has to keep up  with both its offer to volunteers and provide more opportunities to retain those that it has. Charlotte will share some of her broad experience in applying innovative methods of rewards and recognition.

1 – 1:30 – Round-table discussion: How does your organisation recognise good volunteering?

1:30 – 2:15 – Lunch, provided (Please tell us of any special dietary needs)

2:15 -2:50 – Chris Martin, Team Kinetic:  How we can use data to understand the effectiveness of different rewards and incentives.

Chris will share some of his experiences in working with, particularly, sports and local government organisations to increase their volunteer recruitment and retention through data-based incentive and reward schemes.

2:50 – 3:10 – Aurelija Meskaite and Kieran Mullan, Value You: 

A brief presentation about this free scheme to reward volunteers and strengthen community ties to volunteer organisations.

3:10 – 3:40 – Roundtable discussion: 

3:40 – 4:15 – Chris Reed, Queens Award for Voluntary Service:

Part of the National Honours system, The Queen’s Award for Voluntary Service (the MBE for volunteer groups) is the highest award given to local volunteer groups across the UK. Delivered by Chris Reed in his capacity as QAVS Committee member, this session will provide more information about this prestigious form of recognition including the nomination process and eligibility criteria.

4:20 – Closing remarks.

4:30 – Finish

The exact timings may be subject to change on the day


May 15, 2018
10:30 am - 4:30 pm
Event Category:


Greville Southgate – AVM
020 7426 9192
greville.southgate @volunteermanagers.org.uk


Hanbury Hall
22 Hanbury Street
London, E1 6QR
+ Google Map

Payment and cancellation terms

Payment must be made by the date of the event.

If you require an invoice, please ensure you book your place a minimum of two weeks before the start date of the event. After that we will only accept payment by credit card or PayPal.

Want to pay by credit card but can’t pay now? No problem! You can pay against an invoice by credit card (or PayPal): we will send you a link to do so.

As you follow the online booking process – select the payment option at checkout “Request invoice”. If you need us to add a payment reference or purchase order number to the invoice – just add it in the “Additional information” section when confirming your billing details at checkout.

You’ll receive your invoice by email once we have accepted your booking. You can pay for your ticket by BACS or online with a credit or debit card. Please note we no longer accept payment by cheque.

We know things happen and that sometimes you can’t come to an event. If you are unable to come, you can pass your ticket on to a colleague, but if they are not an AVM member they will need to join AVM. If they don’t, they will be charged at the non-member rate.

If you have to cancel, please let us know in writing.

  • Cancellations received more than 20 days before the start of the event, regardless of date booked, will incur a 25% cancellation charge, whether the place has been paid for or not,
  • Cancellations received 19–0 days before the start of the event, regardless of date booked, will incur a 100% cancellation charge, whether the place has been paid for or not.

AVM will not accept liability for people unable to attend due to circumstances outside our control, such as travel disruption, work commitments, illness, or other personal commitments.

Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.

Terms and conditions

If you are an AVM member, you need to be logged in to be able to buy tickets at the member rate. We reserve the right to re-issue an invoice at the non-member rate if you are not a member at the time of booking.

L&D organisational package holders are limited to five tickets per organisation for an L&D event, and 10 tickets per organisation for AVM’s annual conference. If you would like to make a bulk order, please get in touch.

Buying for colleagues?

If you are buying tickets for colleagues you can only buy tickets at the member rate for them if they are currently members. We reserve the right to re-issue an invoice at the non-member rate if they are not a member at the time of booking.

Join now

You can join AVM online now to qualify for your event discount. As long as your application is submitted, you can purchase tickets for our events at the member rate. You will need to complete your membership payment, otherwise you will be liable for the non-member price for the event.


AVM is committed to providing access to our events for everyone. We aim to hold all our events at venues that are wheelchair accessible. If you have specific requirements to ensure you can fully take part in an event, please let us know when you book, or as soon as you can.

If you require a personal assistant, carer or BSL interpreter to attend the event with you, they are very welcome, and their place will be free. Please email [email protected] to arrange this. If you require us to source a BSL interpreter for you, please let us know at time of booking, or at least one month in advance.

AVM tries to ensure all dietary requirements are provided for, and commits to providing a menu that includes vegetarian and vegan options. Please let us know if you have specific dietary needs at the time of booking, or as soon as possible.


Whilst the programme is correct at time of going to press, AVM reserves the right to change details of an event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.

Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

Professional photography and video production will be taking place at the event, and these images may be used on future promotional and training materials for AVM members. Please note that by attending the event, you are giving your consent for your image to be used on any AVM promotional materials or video recordings.

On the day of the event the delegate list (name, job title and organisation only) may be shared with attendees to facilitate networking. If you do not want your details in the list, please let us know at least three weeks in advance of the event. This delegate list should not be used for sales to our delegates, either during or after the event.