Download the Working with Emotions in Volunteering Toolkit for free

Working with people can be challenging. As busy volunteer managers, we can sometimes find ourselves focusing on the mechanics or processes of volunteering and not giving enough thought to how we, and the people we lead and manage, are feeling.

As we learn more about volunteering, we’re discovering an additional skill set, all about working with emotions. Recent research has suggested that the ability to work with emotions effectively is ‘likely to be the determining factor between those who succeed in harnessing the commitment, energy, and support of volunteers, and those that are seen as less effective’.

Academics at the University of Leicester undertook commissioned research and based on those findings and a successful piloting in one context, have worked in collaboration with the AVM to develop a bespoke toolkit. The toolkit is for anyone who manages, leads, supervises or works with volunteers, and it aims to help you develop and practice skills around working with emotions effectively.

We are pleased to be able to offer the toolkit completely free of charge to download. There is an English language and a Welsh language version available. However, to download the toolkit, you will be asked to register through a simple web-based form, and agree to be part of a feedback process that enables the toolkit team to assess and evaluate the impact of the toolkit. This feedback process simply involves a few short questions at the time of registration, and then a feedback survey emailed to you at six months and 12 months from registration.

Come on this learning journey with us and help to develop a more positive, emotionally resilient volunteering culture.

The Working with Emotions in Volunteering Toolkit was officially launched at the AVM conference, on Wednesday 20th October, 2021.

Invitation to the 2021 AVM Annual General Meeting

We would also like to invite you to our Annual General Meeting. This will take place straight after our IVMD discussion: 

On: 05 November 2021

At: 12-12.30pm (joining available from 11.45am)

Location: online – Zoom

As a member, you’re a valued and important part of AVM and we hope you’ll join us at our Members’ AGM.

Please join us for:

  • AVM Review of the Year
  • Financial Report
  • Ordinary Resolutions – Elections/Retirements to the Board of Directors

To book your place, please register by 12noon on 3 November 2020.

If you have any questions about the AGM please contact: Shaun Delaney, Company Secretary, [email protected]

Mindfulness in the workplace – avoiding burnout, building resilience and wellbeing

Guest blog by Karen Janes

In July 2021, Karen Janes kindly facilitated a workshop for AVM members, where she shared some mindfulness techniques for volunteer managers to implement into their working day. In this blog, Karen talks about why and how she moved into the mindfulness space, and shares a quick mindfulness micro-practice.

I have been a volunteer for many years q, and for the last 20 years of my career, I worked in volunteering management. I have represented volunteering in networking groups, at conferences, and on your very own Board of AVM Directors.

I am passionate about volunteering and loved working in the field. But, after a period of burnout that left me feeling exhausted, flat, disengaged and quite frankly just pretty fed up, I gave up all my volunteering roles and left my career in the volunteering sector too.

It seems that burnout is becoming all too common in our stressful and busy workplaces – so much so that the World Health Organisation (WHO) now includes it in its International Classification of Diseases. Defining burnout as a syndrome “resulting from chronic workplace stress that has not been successfully managed”. The WHO identifies three characteristics of burnout:

  1. Feelings of energy depletion of exhaustion (yes, I had this!)
  2. Increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job (yep – I had that too)
  3. Reduced professional efficacy (and I even had this!!)

When I think back over my career, many volunteer managers I’ve known had some, or all, of the following concerns, and it’s easy to see how these could lead to a state of unmanaged stress and burnout:

  • It’s just so busy, there’s never enough time for everything I have to do
  • I’m struggling to juggle competing demands from my manager, volunteers and our beneficiaries
  • I’m trying to coordinate ever expanding work through thinly stretched and overworked volunteers and volunteer managers
  • Relationships between volunteers and paid teams are sometimes really challenging
  • We’re going through so much change and uncertainty – it’s hard to keep supporting our volunteers through it and helping them to adapt to new ways of working
  • Everyone’s so busy and stressed, and the mental health and wellbeing of my volunteers is a real concern.

With my new business, The KJ way, I’m sharing some of the powerful mindfulness tools and techniques I have used to recover from a state of burnout to one of joy, resilience, balance and optimism. Workplace mindfulness can help you, your volunteers and colleagues to avoid burnout, manage stress, build resilience and improve their wellbeing too.

  • Some of the benefits of mindfulness in today’s busy workplaces include:
  • reduced stress and anxiety
  • increased resilience in changing and challenging times
  • improved focus and personal effectiveness
  • improved well-being and mental health
  • increased creativity
  • increased connection and empathy

Mindfulness comes in many forms. There are formal meditation practices, such as awareness of breath and the body scan. These require regular practice and commitment to strengthen the mindfulness muscles over time. Just like if you want to improve your physical fitness – you’ll probably need to work out at the gym more than once!

If meditation is a step too far for you, there are many ways of integrating mindful approaches into your everyday life to bring in more awareness and joy. Such as walking mindfully, eating mindfully and brushing your teeth mindfully! In fact, pretty much anything you do, you can do mindfully – by focussing all your mental energy on one thing at a time and being fully there while you do. Checking in with your body’s five senses, with an attitude of openness and curiosity and without judgement, to see what the experience is actually like – as you live it.

And there are mindfulness micro-practices – short techniques that can just take a few moments – that you can easily incorporate into your working life and organisational culture. The more you practice these small activities, the more they are readily available to you when stress or challenging times arise and you really need them.

Box breathing

My all-time favourite micro-practice is box breathing. This breathing practice triggers the “parasympathetic” or “rest and digest” part of your autonomic nervous system – helping to calm your body and mind down. It’s the opposite of the “fight or flight” stress response you’ve probably heard about. The beauty of this practice for me, is that you only need to practice it for a few minutes to feel real results.

You can use this practice when-ever you need a moment of mindfulness – for example, when you’re feeling stressed, anxious or nervous. Before delivering a big presentation, or having a difficult conversation with a colleague, or when you’re about to say something you think may later regret! You might also find it useful as a reset during moments of transition – in between meetings, or just before you walk back into home life after a stressful day at work. It’s one of the many tools I’ve been sharing with organisations as their people struggle with anxiety and worry about returning to work after a long break due to the pandemic.

It’s a simple tool that you can share with family and friends too – maybe children worried about returning to school, adolescents nervous ahead of exams or driving tests, or partners worrying about a trip to the dentist!

It’s here for you to use whenever you need to take a moment, to reset and to calm down. Give it a go – following along with the infographic below and let me know how you get on!

Box breathing practice

In this practice we bring awareness to the four parts of the breath. The inbreath, the pause that follows it, the outbreath, and the pause that follows the outbreath. We consciously lengthen each part of the breath, holding it for the same number of counts – 4four in the example below.

Most people don’t naturally breathe this deeply, so holding for a count of four may seem difficult at first. In this case, try holding each part for a count of three or even two. The important thing is to hold each part of the breath for the same count.

The technique

  • Consciously lengthen the in-breath, out-breath and the pauses in between for the same number of counts (4 in the example below).
  • Breathe in 2, 3, 4
  • Pause 2, 3, 4
  • Breathe out 2, 3, 4
  • Pause 2, 3, 4

Practice tip:

Get used to box breathing during calm times, so you’re ready to use it when stressful moments arrive.

Infographic of the box breathing technique. For those who are visually impaired, this image is described in the text to the right of this image.
Infographic of the box breathing technique. For those who are visually impaired, this image is described in the text to the right of this image.

About Karen

Karen Janes headshot.

Karen Janes is a certified workplace mindfulness facilitator, working with organisations, teams and individuals to develop bespoke mindfulness sessions and programmes that both support business outcomes and improve personal wellbeing.

Karen is a volunteering professional with over 20 years experience of leading volunteering development programmes at national charities. She has previously been on the Board of AVM and is committed to supporting volunteering managers to build resilience and improve their working lives.

For more mindfulness tips and practices, or to find out more about Karen’s autumn return to work offer on her Introduction to Mindfulness session, connect with Karen on LinkedIn, or get in touch on [email protected] to discuss how mindfulness can help you and your organisation’s people to avoid burnout, bring their real selves to work and shine every day.

The start of a partnership: the view from TeamKinetic

Guest blog by Chris Martin

This month has seen the culmination of a conversation that started five years ago, and I’m absolutely delighted to finally announce that TeamKinetic will be the very first corporate partner of the Association of Volunteer Managers. 

Since starting TeamKinetic, I have been working away sharing the gospel of digital volunteer management. Having come from a sports and events background I was unaware of the richness and diversity of the wider volunteering world. I knew it existed, but I didn’t really appreciate the depth and breadth of it.

As I became more enlightened about volunteering outside of my comfort zone, I was lucky enough to stumble upon the work of the Association of Volunteer Managers and their learning and development days. 

The first thing I felt when attending this event was the warmth of the welcome, and despite some of the volunteers and staff having changed over the years, the openness and welcoming atmosphere hasn’t changed one bit. It was a revelation to see this organisation run by volunteers doing what they were for the greater good of the sector. I think as early as that first session back in 2015 I was already thinking about how I could get involved.

It goes without saying that there is so much more than a warm welcome and a lovely group of people, the AVM’s work is essential and over the following five years we at TeamKinetic have been really proud to support their events where we could, but I always felt there was potential to do more.

Being the first at anything comes with its own set of challenges and this was no different.  As an organisation, the board at AVM needed to develop its own understanding of how a partnership might work and what it might like to offer a potential partner. They also wanted to make sure that any organisation they worked with share their values and beliefs about volunteer management. Over the last 5 years it’s been a real pleasure getting to know some of the people who make AVM what it is, working on the occasional project and talking about how we might support each other’s work. So although we are now announcing our official partnership, it feels like we have been unofficial partners for quite a while. 

So, here we are, the very first corporate partner and we are so excited to get started. 

It’s my hope that as TeamKinetic we can bring some real value to the AVM. TeamKinetic’s mission is to make volunteering easier and we want to share with you our experience and knowledge about digital transformation and how to use digital tools to manage your volunteers.

We also believe that every organisation, no matter how big or small can access and afford these digital tools without any fear of cost or growth. We appreciate not everyone will want to use TeamKinetic but I think what we have to say will have the potential to positively impact your work.

Over the next 12 months, we will be working with the team at AVM to develop some accessible resources and materials that you might find useful if you are thinking about how you might use digital. We will be exploring what type of member offers and benefits you might like from us to make it easy and affordable for you to look at digital volunteer management and most importantly we hope to get to know you all a little bit better.

We are sure this is just the start of a long and mutually beneficial partnership with the fantastic team at AVM and if you have any questions or suggestions of the type of content we can create for you then please do get in touch with me and let me know.

I really look forward to seeing you all at the conference this year, please do say hello if you spot me.    

Kind regards

Chris Martin

About Chris

Chris Martin is Sales Director of TeamKinetic.

TeamKinetic have been delivering volunteer management solutions for over a decade, with tools to help organisations of any size recruit, retain, and reward volunteers. The story began in 2007 building community-driven apps for Manchester City Council. The system was initially designed to recruit 300 volunteers, but resulted in over 3000 people signing up!

Since then, the TeamKinetic system has continually developed based on user feedback and the latest trends in the third sector, serving clients in a range of markets. The TechForce19 challenge, set by NHSx and the UK Government, recognised TeamKinetic for their work supporting the vulnerable, elderly, and self-isolating through volunteering during the COVID-19 pandemic.

To find out more about TeamKinetic, visit their website and social media pages: Twitter, Facebook, LinkedIn, YouTube.

AVM’s annual member survey is now open!

Every year we ask our members for their thoughts on their membership, and how we can improve it. If you’re an AVM member, your input is important in helping us to make your membership the best it can be for all our members.

The survey will take around 15 minutes to complete, and is completely anonymous. We share the topline results with you, our members. 

By taking part, you’re helping us to shape the future of AVM membership. 

The survey is now open, and closes Monday 18th October.

Thank you for your time – every response makes a big difference!

AVM announces its first official partnership with TeamKinetic

AVM is excited to announce that news of our first official corporate partner, with volunteer management software organisation TeamKinetic.

Since first working together five years ago, TeamKinetic has been a passionate advocate for the importance of the AVM.

AVM welcomes this formal partnership. 

Both organisations share the same passion and desire to progress the professionalism of those who involve volunteers. AVM’s goal as an independent membership body is one that supports, represents and champions people in volunteer management in the UK regardless of field, discipline or sector. As an organisation primarily run by volunteers TeamKinetic is proud to be able to directly support their work as a partner as they offer training, campaign on key issues and provide peer to peer support to volunteer managers. 

The partnership is hoping to offer the membership added value and over the next few months will be looking to announce a number of special offers only available to AVM members and supporters. TeamKinetic have spent the last 13 years on the edge of customer-led innovation surrounding digital volunteering and will be continuing to support the campaigns undertaken by AVM. They are looking forward to sharing their experience and knowledge with the AVM members. 

Chair of AVM, Ruth Leonard says: “this is a really exciting next step for the organisation and will enable us to think about how we can offer more to volunteer managers. AVM is proud of our heritage of being run by and for our members and want to be able to remain relevant into the future. TeamKinetic’s enthusiasm and support for AVM has been clear throughout our shared working and I’m looking forward to develop this further.”  

Sales Director, Chris Martin has expressed his gratitude towards Jo Gibney and Ruth Leonard “for all their hard work in helping to make this a reality and I sincerely hope we can continue to support the wonderful work and development of AVM for a long time to come.” 

Watch the official announcement by AVM’s Chair, Ruth Leonard.

Watch the interview between Ruth and Chris.

For any organisations or individuals who work with Volunteers, that are not already aware of TeamKinetic and their work, you can visit their website

Get your tickets for AVM’s 2021 Annual Conference 2021

October Wednesday 20th and Thursday 21st, 10:00 – 13:00 | Tickets from £40

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AVM’s annual conference for volunteer managers is back and online on Zoom Wed 20 & Thu 21 October 2021.

The AVM conference is always a highlight in our year. Even though we say so ourselves we believe it is the premier event in the UK for volunteer managers, leaders and heads of volunteering. 

We aim to bring together some of the best speakers from our sector. People who are at the forefront of volunteer management and thought-leadership, and those from outside of volunteer management, who will challenge and provoke us to think differently.

The 2021 conference will be held across two days – Wednesday 20 and Thursday 21 October, 10 am to 1pm. Each day will feature a keynote speaker with Q&A, along with workshops to choose from on a variety of themes (seven on Wednesday 20th and six on Thursday 21st), plus Working with Emotions in Volunteering Toolkit (Day 1) and a Live Panel Session (Day 2).

For 2021 we are again holding a virtual conference on Zoom. Find out how to make the most of AVM events on Zoom.

Find out more and how to book your ticket


Day 1: Wednesday 20 October

  • 09:30 Our virtual doors open for registration and (optional) pre-conference networking
    Join AVM and other delegates for informal networking in Zoom, ahead of our Conference.
  • 10:00 Conference opens with a welcome from Ruth Leonard, Chair of AVM
  • 10:10 Keynote: ‘Shaping the Future of Volunteering post Covid19: How we can embed volunteering in our communities’, Matt Hyde OBE – Chief Executive, The Scout Association
    Matt will give a 20 minute keynote speech, followed by a 20 Q&A, with questions facilitated by Ruth Leonard.
  • 11:00 Break and move to your workshops
    An opportunity for a cuppa and a comfort break, before you move to your chosen workshop.
    All workshops will be running in different Zooms and you will need to leave the main Zoom and join your workshop’s Zoom link.
  • 11:20 Workshops start (details below)
    Each workshop will be in a separate Zoom meeting, hosted by a member of the AVM Board and an AVM conference volunteer.
    Please book one workshop choice per day.
  • 12:05 Break and come back to main Zoom for 12:25pm
    An opportunity for a cuppa and a comfort break after your workshop, before you re-join the main Zoom.
  • 12:25 Plenary session: Launch of the ‘Working with Emotions in Volunteering Toolkit’
    This live session will include time for questions.
  • 12:55 Closing remarks
  • 13:00 Conference closes
  • 14:30 – 15:30: Networking
    Join us on Zoom to network and share with your peers. The Wednesday session has been moved from earlier advertised.

Day 2: Thursday 21 October

  • 09:30 Our virtual doors open for registration and (optional) pre-conference networking
    Join AVM and other delegates for informal networking in Zoom, ahead of the event.
  • 10:00 Conference opens with a welcome from Ruth Leonard, Chair of AVM
  • 10:10 Keynote: ‘Renaissance or regression? The five themes that are going to dominate volunteering management after the pandemic’, Joe Saxton – Driver of Ideas at nfpSynergy and its founder
    Joe will give a 20 minute keynote speech, followed by a 20 Q&A, with questions facilitated by Ruth Leonard.
  • 11:00 Break and move to your workshops
    An opportunity for a cuppa and a comfort break, before you move to your chosen workshop.
    All workshops will be running in different Zooms and you will need to leave the main Zoom and join your workshop’s Zoom link.
  • 11:20 Workshops start (details below)
    Each workshop will be in a separate Zoom meeting, hosted by a member of the AVM Board and an AVM conference volunteer.
    Please book one workshop choice per day.
  • 12:05 Break and come back to main Zoom for 12:25pm
    An opportunity for a cuppa and a comfort break after your workshop, before you re-join the main Zoom.
  • 12:25 Live panel session
    The live panel session will be your opportunity to ask your questions of our expert panel members (tbc).
  • 12:55 Closing remarks
  • 13:00 Conference closes
  • 14:30 – 15:30: Networking
    Join us on Zoom to network and share with your peers.


  • Workshop A: Volunteering Management in the Digital Space, Carly Bell, Volunteering Manager, Media Trust & Rob Janke, Marketing & CRM Manager, Media Trust
  • FULL. Wednesday 20th only. Workshop B: Making the Volunteer Experience Inclusive, Jarina Choudhury (She/They), Strategic Volunteering Lead, NCVO & Amy McGarvey (She/They), Research Manager, NCVO
  • Workshop C: How to genuinely engage your audiences: an introduction to co-production, Jo Keller, Head of Volunteering, RNIB
  • Workshop D: Assessing impact in challenging times, Shehnaaz Latif, Associate, NCVO
  • Workshop E: Investing in Volunteers – UK standards for volunteer involving organisations, Korina Tsioni (She/Her), Volunteering Quality and Resources Officer, WCVA – on behalf of the UK IiV Operations group
  • Thursday 21st only. Workshop F: “What have student volunteers ever done for us?!” – bursting myths and stereotypes, Mariana Vieira da Rocha, National Chair, UK Student Volunteering Network and Volunteering and Civic Engagement Manager, University of West London, and David Coles, Volunteer Centre Manager, London School of Economics
  • Thursday 21st only. Workshop G: Befriending: maintaining quality and impact when you move online, Anne-Marie Zaritsky, Head of Volunteering, Mencap


When it comes to networking, we know that nothing quite beats being face to face in person. However, as many of us have become accustomed to, online face to face isn’t a bad second choice. We will be using a Zoom meeting to enable you to chat with other leaders of volunteering from across a variety of sectors and organisations during this conference.

This year we will be offering networking a variety of networking opportunities:

  • Join us and other delegates for a Zoom networking call each afternoon, to discuss what you’ve learnt from the conference with your peers. We’ll be running these sessions at 4pm on Wednesday 20th October, and 2:30pm on Thursday 21st October.
  • Join us in a private group on Voluntary Voice for all conference attendees to join. The group will open the week before the conference, and will give you the opportunity to network with other delegates ahead of time.
  • Sign up to AVM Conference Connect when you register, and grow your professional network. If you sign up we will randomly match you with another delegate, and connect you over email once the conference is over, so you can connect over a virtual (or real life, if you’re near enough) cuppa. 

Find out more and how to book your ticket


AVM members are eligible for a member discount on our Conference. Please select this at the checkout.

PricingStandard priceAVM members’ discounted price
Both days (early bird)£130£70
One day (early bird)£70£40
Both days £160£80
One day£90£50

We are ticketing through TicketTailor as our website is in the process of being upgraded.

If you’re not an AVM member, you can join AVM today to access your discount for this, and future events – including our annual conference in October – as well as other benefits of AVM membership, including:

  • Exclusive member-only events, including AVM’s business book club
  • A back catalogue of selected past event recordings 
  • AVM Connect, our random facilitated networking, where we connect you to expand your networks
  • AVM’s mentoring programme

Join AVM today to take control of your professional development.

Don’t delay: this event has limited places, so sign up today!

Find out more and how to book your ticket

Terms and conditions of ticket sales

Payment and cancellation terms

Payment must be made by the date of the event.

If you require an invoice, please ensure you book your place a minimum of two weeks before the start date of the event. After that we will only accept payment by credit card or PayPal.

Want to pay by credit card but can’t pay now? No problem! You can pay against an invoice by credit card (or PayPal): we will send you a link to do so.

As you follow the online booking process – select the payment option at checkout “Request invoice”. If you need us to add a payment reference or purchase order number to the invoice – just add it in the “Additional information” section when confirming your billing details at checkout.

You’ll receive your invoice by email once we have accepted your booking. You can pay for your ticket by BACS or online with a credit or debit card. Please note we no longer accept payment by cheque.

We will check your membership status at time of booking. If you are not a current member – or have not applied for membership – you will be re-invoiced at the non-member rate.

We know things happen and that sometimes you can’t come to an event. If you are unable to come, you can pass your ticket on to a colleague, but if they are not an AVM member they will need to join AVM. If they don’t, they will be charged at the non-member rate.

If you have to cancel, please let us know by email.

  • Cancellations received more than 20 days before the start of the event – before or on 30th September – regardless of date booked, will incur a 25% cancellation charge, whether the place has been paid for or not,
  • Cancellations received 19–0 days before the start of the event – on or after 1st October – regardless of date booked, will incur a 100% cancellation charge, whether the place has been paid for or not.

AVM will not accept liability for people unable to attend due to circumstances outside our control, such as travel disruption, work commitments, illness, or other personal commitments.

Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.

L&D organisational package holders are limited to 10 tickets per organisation for AVM’s annual conference. If you would like to make a bulk order, please get in touch [email protected]

Buying for colleagues?

If you are buying tickets for colleagues you can only buy tickets at the member rate for them if they are currently members. We reserve the right to re-issue an invoice at the non-member rate if they are not a member.

Join AVM now

You can join AVM online now to qualify for your event discount. As long as your application is submitted, you can purchase tickets for our events at the member rate. You will need to complete your membership payment, otherwise you will be liable for the non-member price for the event.


Whilst the programme is correct at time of going to press, AVM reserves the right to change details of an event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.

Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

By attending AVM’s conference on Zoom, your profile information, including your name and profile picture, may be visible to other attendees. Your name and email address will also be visible to AVM, the account owner and host when you buy your ticket and register on Zoom.

Your name, job title and organisation will be shared as a delegate list on a conference private web page, to facilitate networking. This will only be made available to those who have access to the event page: AVM staff and volunteers, event delegates, speakers and conference sponsors.

If you do not want your details in the list, please let us know at least three weeks in advance of the event. This delegate list should not be used for sales to our delegates, either during or after the event.

Buy tickets for Association of Volunteer Managers

AVM Masterclass – Co-production: how to involve volunteers in planning and decision making

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A masterclass session on involving volunteers in planning and decision making through co-production

Thursday 30th September 2021 | 1:30 – 4:00 pm | Tickets from £40 (Member-rate tickets available)

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Are you trying to involve volunteers in strategic planning and decision-making so they feel more invested in the organisation and its future direction?

Volunteers have a wealth of ideas, skills and experience to bring to the table and they have already shown their commitment to your organisation. Would you like to understand how to ensure their voices and opinions are heard while setting clear boundaries and managing expectations? Do you want to know how to create a safe and brave space suitable for volunteers, operational staff and senior managers to tackle strategic planning cohesively?

Well, look no further, this is the event for you!

We’ve invited a co-production professional, and the experts by experience (volunteers) she works alongside, to share their experience of engaging volunteers in strategic planning and decision making. Our speakers will deliver a powerful masterclass, sharing tips on how to involve volunteers in big picture thinking within your organisation.

They will share the MS Society co-production toolkit filled with ideas and resources that you can utilise in your own organisation. There will be the chance to take part in action learning sets in order to put some of the learning into action and consider how you might take forward the ideas and suggestions put forward during the masterclass.

You’ll have the opportunity to network with other volunteer managers as well as reflect and plan what you’ll do next to embed co-production into your volunteering strategy.

At this event you will:

  • hear from a co-production expert about how you can implement co-production into your organisation
  • hear from experts by experience (volunteers) involved in co-production
  • learn about the MS Society’s co-production toolkit and how to implement it
  • participate in an interactive learning session to discover how you could embed co-production within your organisation

As this is a masterclass, we will be limiting to 30 participants, so don’t delay, sign up today.


This is a half day event, starting at 1:30 pm, and will be on Zoom (read our Zoom tips for getting the best out of online events). There will be opportunities to ask our speakers questions, and discuss the topic in small groups.

  • 1:30 pm    Networking, introductions and welcome
  • 1:40 pm    Masterclass
  • 2:40 pm    Q&A
  • 3 pm         Break
  • 3:15 pm   Interactive learning session (facilitated in small groups)
  • 3:55 pm   Wrap up and closing remarks
  • 4 pm        Event ends, optional networking for those who wish to stay on

Don’t delay: this event has limited places, so sign up today! Ticket prices: £60 non-members, £40 AVM members

Book your ticket today

About our speaker

Jess Mansel, Senior Engagement Officer, MS Society

Jess Mansel is the Senior Engagement, Involvement and Empowerment Officer at the MS Society UK. She works with the MS Society Experts by Experience network, an online group who share their first-hand experiences of MS. The Experts by Experience network works alongside Jess and her colleagues across the UK to shape and design the services their community needs. Jess works with the MS community to make sure their work reflects all of the community’s experiences and ideas, and she is passionate about equality, diversity and inclusion.

Making this event accessible

Captions will be enabled on Zoom, for those who require them.

If you need support to access this event, please let us know when you book. If you have any questions ahead of booking, please do get in touch.

Discount for AVM members

AVM members are eligible for a discount on the event ticket price. Please check your latest members’ email for your discount code. To access your discount, please add the code into the Coupon code section before you check out.

If you’re not an AVM member, you can join AVM today to access your discount to this, and future public events – including our annual conference in October, as well as other benefits of AVM membership, including:

  • Exclusive member-only events, including AVM’s business book club
  • A back catalogue of selected past events
  • AVM Connect, our random matching, connecting you to expand your networks
  • AVM’s mentoring programme

Join AVM today to take control of your professional development and access your discount to this event.

Terms and conditions of ticket sales

See our full terms and conditions below.

You can pay by credit card or request an invoice at the checkout.

Please familiarise yourselves with our cancellation policy, and payment terms below. We do require payment to be made before the event.

We know things happen and that sometimes you can’t come to an event. If you are unable to come, please let us know in advance, as you may be able to pass your ticket on to a colleague. If your colleague is not an AVM member they will need to join AVM, or we will invoice the non-member rate difference.

The agenda is correct at time of publication. AVM will contact you about any significant changes in advance of the event.

AVM will not accept liability for any ability to attend this event due to technical issues with a delegate’s equipment. If technical difficulties prevent AVM from hosting this event, we will endeavour to reschedule the conference to another date, and a full or partial refund will be offered if the new date is unsuitable.

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Do you feel like it would be great to talk more with other volunteer leaders?

We know from our member’s feedback that volunteer managers often feel like they are the only one who gets what they are going through, and that coming together with other volunteer managers is always an opportunity to share ideas, concerns and mutual support.

A request for peer support is often one of the first things we hear when volunteer managers are asked what they want to get from membership of groups like AVM, the Voluntary Voice platform, and talking to members at the AVM Conference.

To set the ball rolling we shall launch our first peer support session on will be on Zoom Monday 12th of July at 4.30pm. This session will be hosted by AVM Director Neil Monk.

This meeting is open to all AVM members. Future events will be planned by location (to hopefully enable future meet-ups in person), and also by sector (so watch this space).

Find out more and register your place for this session. 

Announcing the Vision for Volunteering

The last year has underlined the important role of volunteers and volunteering in all our lives and we have all seen and felt the benefits. It is clear that volunteering has a fundamental role to connect people and communities. Volunteering is broad, from spanning hyper-local acts of neighbourliness to national programmes enabling people to help out where they are needed. It is a way for people to share skills, resources and time, and it offers volunteers a sense of purpose and fulfilment as well as delivering services and support to people and communities.

There is a clear need to harness the important role volunteering has played during the pandemic, and nurture it for the coming years as we recover from Covid. Voluntary sector infrastructure organisations The National Association for Voluntary and Community Action (NAVCA), the National Council for Voluntary Organisations (NCVO), together with Volunteering Matters and the Association of Volunteer Managers (AVM), have been working together through the pandemic as the focus and role of volunteering has changed.

Now AVM, NAVCA, NCVO and Volunteering Matters are working to create a space for people from all parts of the voluntary and community sector to come together and develop a long-term Vision for Volunteering. The intention is to fully integrate volunteering into post-Covid recovery, harnessing the skills, experience and enthusiasm of volunteers.

Find out more on the Vision for Volunteering website.