- This event has passed.
AVM Conference 2018 – London
October 18, 2018 | 9:15 am - 5:30 pm
18th October 2018, Royal National Hotel, London
Your voice, together with AVM, advancing volunteer management
The premier event for volunteer managers, leaders and heads of volunteering. There will be inspiring keynotes, a range of workshops and seminars, networking activities and much more. Regularly attracting nearly 250 delegates, this event brings together those passionate and proactive about volunteer management.
“Great attendance, great speakers, great venue”
DelegateAVM Conference in 2017
“Really well organised; great choice of workshops; busy, buzzy atmosphere”
DelegatesAVM Conference 2017
“Networking was great, standard of speakers was high, I felt stretched by the discussions”
DelegateAVM Conference 2017
Conference 2018 – Programme
Conference chair – Rachael Bayley, Ramblers and AVM Director
|9.15am||Conference registration opens||Refreshments served|
|10.00am||Welcome address||Ruth Leonard, AVM Chair|
|10.10am||Keynote speech: Futurology: The UK trends that may impact Volunteering by 2030||Tiger de Souza, Director (Volunteering, Participation & Inclusion), National Trust|
|10.55am||Morning workshops||See below|
When you make your booking, please choose one workshop. Click on the workshop title below for a full description.
A: Mindfulness and Resilience – Sherie Olmstead, Managing Director, Unicorn Consulting Solutions Ltd (workshop)
Wake Up! The Surprising Truth about What Drives Stress and How We All Can Build Resilience Incorporating one of many techniques: Mindfulness
We will explore a new proven approach for dealing with stress. There is a new approach to dealing with stress and building resilience that a few wise people have known about for a long time; it’s time more people did. You will be introduced to the research of Dr. Derek Roger, one of the world’s leading researchers on stress and resilience. The goal of the session is to convince you that there is no such thing as a stressful job or stressful situation. You will learn “the key” to enduring resilience and learn to do something you probably haven’t fully done for a long time – wake up. We will explore mindfulness as a highly effective technique to helping you stay awake and defining for yourselves a stress-free life.
B: Organisational Values and Volunteering – Anne-Marie Zaritsky, Head of Volunteering, Mencap & Sara Sheard, Deputy People Director, Mencap (seminar)
Organisational values and volunteers – to be lived, not laminated
Mencap has gone through an organisational wide cultural change in the last few years, including the development of a new set of values. We will share how we have translated these values and new ways of working to both employees and volunteers, discussing our success and challenges along the way, and the impact this has had.
We will share some of the tools we’ve developed, and how values can play a key part in the volunteer journey, from recruitment through to recoginition.
Particpants will then have the opportunity to reflect on their own organisational values; are they relevant to volunteers? Do your volunteers know what they are and why you have them? How do values translate into behaviours? How can working towards a shared set of values impact on culture and strategy? What is the role of the volunteer manager in this?
C: Research partnerships- volunteering and academia working together – Geoff Nichols, University of Sheffield and Sports Volunteering Research Network (SVRN) (workshop)
How Volunteer Organisations link with Academic Institutions to achieve Research
The workshop will describe ways in which managers and academics can work together on research. Practical examples will be provided including: student dissertations, student group projects; university funded research; contracted research and guest speakers on courses. The examples illustrate the practical details of setting this up and meeting the needs of the stakeholders: managers, students and academics. The examples will be followed by participants identifying their own research projects and ways they might be delivered. The session will include details of organisations through which academics can be contacted.
D: Rethinking the Data We Collect, GDPR and beyond – Tony Goodrow, CEO, Better Impact (workshop)
The GDPR has forced us to look at data collection in a whole new way. And although it has caused us all a significant amount of new work in our busy lives, I think that in the end, everyone, including Leaders of Volunteers, will be better off for it.
This workshop is divided into three segments.
The first is taking a look at what the DGPR means in layman’s terms and seeks to demystify it.
The second segment looks a specific examples of how data collection and holding practices called for under GRPR influence overall better practices in volunteer management. These practices will have an effect on workflow efficiencies and an improvement in the volunteer experience.
The third segment is interactive look at what the workshop participants think of various pieces of data collection very common in the volunteer sector. Small groups will discuss how they think specific information should be handled in light of the first and second segments of the workshop and we’ll wrap up each example with a short full group discussion.
|12.10am||Lunch||A sit down meal is provided with a range of options. Please let us know of any special dietary requirements|
|1.30pm||Keynote speech: Getting past Groundhog Day: Why our leadership needs to change the conversations we’re having about volunteering.||Helen Timbrell, People and Organisational Development Consultant|
|2.15pm||Afternoon workshops||See below|
When you make your booking, please choose one workshop. Click on the workshop title below for a full description.
E: Leadership with impact – Sherie Olmstead, Managing Director, Unicorn Consulting Solutions Ltd (workshop)
Making Leadership Happen
In our fast-changing and interconnected world, organisations feel the need for leadership more than ever. As a result, managers get a lot of advice on how to be more effective leaders. We will explore the challenges leaders face, define what effective leadership is, explore how leaders can improve and look at a targeted approach to lead with impact.
F: How to have difficult conversations – Mandy Rutter, Psychologist and Organisational Consultant (workshop)
Difficult conversations are a significant part of managing employees, volunteers and strategies. We often want to avoid such conversations for fear of conflict, but we know that our credibility and performance will be effected if we don’t take our full responsibility. However, we rarely receive training on what to say and how to manage the inevitable emotional fall-out. Whether its challenging time-keeping, safety procedures, prejudice or inappropriate behaviour, this workshop will provide practical guidance on how to manage the conversation. We will explore the psychological processes involved in conflict and offer a model of communication that helps managers to maintain flow and focus during emotionally challenging conversations.
G: So you think you want a volunteer management system? – Wendy Halley, (previously Programme Manager – Volunteering Systems & Processes, Save the Children)
What you need to know if you’re thinking of getting a new volunteer database. A non-tech overview of what to consider and prepare before taking your first step.
Spreadsheets and Access databases just don’t cut it anymore. The volunteers of tomorrow, and many of today’s too, want to interact online. The benefits of a good volunteer management system are mind-blowing. How’s seven minutes to get back a reference without doing any work at all?! But there’s a lot more to it than just buying a system. In this workshop we’ll look at the steps you’ll need to go through, the questions you need to ask and the ones you’ll need to answer.
From the initial idea, to the business case and making the arguments internally (often the biggest hurdle), we’ll consider the less obvious issues that you could come up against throughout the entire process from proposal to implementation.
We’ll not be looking at all the solutions on the market but you’ll get information and guidance, from the experience of two implementations, to be more prepared if you choose to go down this exciting route.
H: Building confidence for volunteers with support needs, Fleur Donnelly-Jackson, Volunteers Manager, and Walney Virgilio, Volunteers Coordinator, Tate Britain & Tate Modern
Develop an understanding of the Social Model of Disability and learn from Tate’s experiences of supporting volunteers with learning difficulties, to become more confident in their volunteering and interacting with the public. Explore how you can make your volunteer opportunities accessible and inclusive, develop a support offer, and make appropriate adaptions. This will be an opportunity to hear about and share good practice/ experiences, and learn about how your organisation could improve opportunities for volunteers with learning disabilities. We will also try out some theatre games, drawn from the theories of Augusto Boal!
|3.30pm||Tea and coffee break|
|3.55pm||Keynote speech: Putting Volunteering at Our Heart: England Athletics Strategy||Chris Jones, CEO, England Athletics|
|4.40pm||Q&A session: “The Volunteer Managers’ Advice Surgery”||Chaired by Ruth Leonard (AVM Chair)- Q&A panel is: Rob Jackson, Sherie Olmstead and Helen Timbrell|
|5.30pm||Conference close – informal post conference drinks||Please join us to network and relax|
There will be networking activities and exhibition stands throughout the day plus news of various exciting AVM projects.
Royal National Hotel, Bedford Way, London, WC1H 0DG
Payment and cancellation terms
Payment must be made by the date of the event.
If you require an invoice, please ensure you book your place a minimum of two weeks before the start date of the event. After that we will only accept payment by credit card or PayPal.
Want to pay by credit card but can’t pay now? No problem! You can pay against an invoice by credit card (or PayPal): we will send you a link to do so.
As you follow the online booking process – select the payment option at checkout “Request invoice”. If you need us to add a payment reference or purchase order number to the invoice – just add it in the “Additional information” section when confirming your billing details at checkout.
You’ll receive your invoice by email once we have accepted your booking. You can pay for your ticket by BACS or online with a credit or debit card. Please note we no longer accept payment by cheque.
We know things happen and that sometimes you can’t come to an event. If you are unable to come, you can pass your ticket on to a colleague, but if they are not an AVM member they will need to join AVM. If they don’t, they will be charged at the non-member rate.
If you have to cancel, please let us know in writing.
- Cancellations received more than 20 days before the start of the event, regardless of date booked, will incur a 25% cancellation charge, whether the place has been paid for or not,
- Cancellations received 19–0 days before the start of the event, regardless of date booked, will incur a 100% cancellation charge, whether the place has been paid for or not.
AVM will not accept liability for people unable to attend due to circumstances outside our control, such as travel disruption, work commitments, illness, or other personal commitments.
Where circumstances force AVM to cancel an event, the liability of AVM shall be limited to a refund of any fees paid for tickets to that particular event. AVM is not liable for any consequential loss, such as travel costs you may incur.
Terms and conditions
If you are an AVM member, you need to be logged in to be able to buy tickets at the member rate. We reserve the right to re-issue an invoice at the non-member rate if you are not a member at the time of booking.
L&D organisational package holders are limited to five tickets per organisation for an L&D event, and 10 tickets per organisation for AVM’s annual conference. If you would like to make a bulk order, please get in touch.
Buying for colleagues?
If you are buying tickets for colleagues you can only buy tickets at the member rate for them if they are currently members. We reserve the right to re-issue an invoice at the non-member rate if they are not a member at the time of booking.
You can join AVM online now to qualify for your event discount. As long as your application is submitted, you can purchase tickets for our events at the member rate. You will need to complete your membership payment, otherwise you will be liable for the non-member price for the event.
AVM is committed to providing access to our events for everyone. We aim to hold all our events at venues that are wheelchair accessible. If you have specific requirements to ensure you can fully take part in an event, please let us know when you book, or as soon as you can.
If you require a personal assistant, carer or BSL interpreter to attend the event with you, they are very welcome, and their place will be free. Please email [email protected] to arrange this. If you require us to source a BSL interpreter for you, please let us know at time of booking, or at least one month in advance.
AVM tries to ensure all dietary requirements are provided for, and commits to providing a menu that includes vegetarian and vegan options. Please let us know if you have specific dietary needs at the time of booking, or as soon as possible.
Whilst the programme is correct at time of going to press, AVM reserves the right to change details of an event without notice. Alterations may occasionally be necessary due to circumstances beyond our control.
Views expressed by speakers are their own. AVM disclaims any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.
Professional photography and video production will be taking place at the event, and these images may be used on future promotional and training materials for AVM members. Please note that by attending the event, you are giving your consent for your image to be used on any AVM promotional materials or video recordings.
On the day of the event the delegate list (name, job title and organisation only) may be shared with attendees to facilitate networking. If you do not want your details in the list, please let us know at least three weeks in advance of the event. This delegate list should not be used for sales to our delegates, either during or after the event.