Conference tickets are selling out fast!

Have you got your ticket for the volunteer management event of the year? If not, don’t delay as tickets are selling out fast, and some of the seminars are fully booked.

If you’re still wondering if it’s for you, here are a few reasons why we think you should come to conference!

We have three fantastic keynote speakers:

  • Tiger de Souza, Director (Volunteering, Participation & Inclusion), National Trust. Tiger will be gazing into his volunteer management crystal ball to talk about Futurology: The UK trends that may impact Volunteering by 2030
  • Helen Timbrell, People and Organisational Development Consultant. Helen will be discussing how we can get past Groundhog Day, and why our leadership needs to change the conversations we’re having about volunteering.
  • Chris Jones, CEO, England Athletics. Chris will share how England Athletics have put volunteering at their heart.

We have wide choice of workshops and seminars from sector experts, to suit a wide variety of interests:

  • Mindfulness and Resilience
  • Organisational Values and Volunteering
  • Research partnerships- volunteering and academia working together
  • Rethinking the Data We Collect
  • Leadership Competencies
  • How to have difficult conversations
  • So you think you want a volunteer management system?
  • Building confidence for volunteers with support needs

Your peers recommend conference as a great way to learn, develop and build your networks.

Delegates who attended last year’s conference said:

  • “Really great keynote speakers, individually and good variety across them. Great to have peers in the sector sharing learning in workshops. Always good to hear what others are up to and have a chance to discuss challenges candidly and support each other”
  • “Workshop sessions where we could share ideas and experiences. Friendliness of organisers. Interesting final keynote speaker”
  • “Networking was great, standard of speakers was high, I felt stretched by the discussions”
  • “Networking, exchanging ideas, free range to think outside the box – not always possible in a work context!”

AVM’s annual conference is the industry leading event, bringing together Heads of Volunteering, Directors of Volunteering and Volunteer Managers from the broadest spectrum of volunteer organisations.

View the full conference details and book your tickets.

The end of the committee? Volunteering structures in a changing world

Sarah Merrington is Senior Development Manager for CIPD (the professional body for HR), recruiting HR professionals as volunteers to support job seekers and those who want to develop in their careers, and an AVM Volunteer.

conference table and chairs with three large question marks on the table

Even though I have worked in volunteer management for some time, and for several organisations, there is always one thing that has both challenged and impressed me. Local groups of volunteers running community activities for local people. It warms my heart and fills me with hope, to see people giving back to others by running activities that their friends, family, colleagues and community can get involved in.

As someone who has always sung in local choirs or played sport I have definitely benefitted from these great local ‘group’ volunteers – the ones who love the activity or the cause so much they organise things so others can feel the same.

I’ve been there, as a treasurer and an events lead for local groups near me. But now as a volunteering professional it is certainly an area which I struggle to get my head round.

Community volunteers in leadership roles for their local group are a key area of volunteering for many charities and organisations. But how people want to volunteer is changing. Modern-day lifestyles can be challenging for people to find time to get more involved. People tend to move in and out of volunteering rather than wanting to volunteer consistently for an extended period.

So it is increasingly difficult to recruit into traditional committee-based volunteering roles, which can be perceived as too time-consuming, dry or old fashioned. It seems as though many people want to be out there “doing the doing” rather than planning the organisation and undertaking governance to make the “doing” possible. 

In my experience, the main difficulties appear to be finding people to make the commitment, finding younger people and attracting diverse volunteers who better represent the community. In particular, by being unable to recruit younger members, committees remain heavily reliant on an ageing army of volunteers, hugely committed but with little opportunity for fresh ideas or succession planning.

Of course, I am generalising and there also many young, diverse and committed volunteers out there running activities for their community. But they are not attracted to the roles or organisations that I have been working for. And we need to change ourselves and our structures to encourage them to do so.

I have also found that there are issues relating to group structures where volunteers have been engaged for a long time and doing things in a certain way for often many years. There are challenges with encouraging innovation and change and driving different ways of working such as implementing new processes and systems.

How we do keep them engaged, keep them on message and remain compliant with up to date processes and procedures? How do we do this whilst also ensuring their organisational roles are interesting, simple, rewarding and empowering?

Having battled with this for a while and consistently meeting volunteering colleagues in other organisations who feel the same, it was time to do something about it. 

On 2 October, AVM supported by Sport England, will be running a workshop for anyone battling with this topic or with practical ideas and ways of solving some of these issues. This is a new networking session, but it won’t provide you with all the answers. It aims to bring us all together to share ideas, solutions and work out how, as volunteering professionals, we can move forward this common, rewarding but challenging topic.

The end of the committee? Volunteering structures in a changing world‘ is an intentionally worded title. Not because we definitely think it is the end, but because we want to prompt a debate and find people who do things differently who we can learn from.

I am excited about the speakers who bring with them a wealth of knowledge in volunteer governance, new ideas on ways local groups can run themselves and good practice in consulting, managing and communicating with local group volunteers.

But primarily it is a chance to network and share experiences with others in similar positions and help move forward conversation in this area together, rather than tackling it individually.

Please join us to engage in this debate, wearing your optimistic, solution-focused shoes!

Find out more or book your place for our event ‘The end of the committee? Volunteering structures in a changing world‘, 2 October 2018, 11:00 am – 4:00 pm, at Sport England office, London.

Sarah has over 18 years experience in project, event and volunteer management with her main area of expertise is in managing and delivering projects that promote and engage people in positive health and environmental behaviours. The majority of these have been established to increase communities’ physical activity levels and to improve nutritional habits. She has developed programmes across a range of different settings and population groups within local communities, schools and youth groups, workplaces, general practice and higher education. Volunteers have always been at the heart of her programmes, whether student representatives running sports clubs in universities, community volunteers and activists driving forward local change or members of an organisation looking to give back to their sector. Over the last year she supported Cycling UK to write their new 5-year volunteering strategy and ensure that volunteers were central to their organisation. She is now Senior Development Manager leading on mentoring for CIPD (the professional body for HR), recruiting HR professionals as volunteers to support job seekers and those who want to develop in their careers.

We need to talk – handling emotions and challenging situations with volunteers

Laura Elson is a freelance consultant and a self-confessed volunteering geek. Currently consulting with England Netball and First Tech Challenge UK, Laura has been working in the volunteering sector for 15 years, and is a member of AVM.

I met a brilliant colleague of mine for coffee last week and straight away I could tell something was on her mind. It turned out she was preparing for an incredibly difficult conversation with a volunteer. She’d already taken three or four days to prep, sought advice and still was absolutely dreading it. After 15 years working with volunteers and volunteer managers it’s absolutely still the bit of my job I find the hardest. Lucky for me I’d just been to an AVM event and had some fantastic new tips to share with her!

Volunteers are passionate people determined to make an impact on causes they love. And as volunteer managers we are passionate about volunteers, doing everything we can to support them to feel they are making a difference. As that vital link between organisations and volunteers it often falls to us to have those difficult conversations. And for a group of self-confessed people pleasers it’s really, really tough.

So, it’s no wonder that this event on a hot Tuesday in London was packed with over 50 people looking to learn more. AVM has grown massively since I first joined about ten years ago and it was great to meet and learn from amazing people with one thing in common – we all dread those difficult chats.

Kicking off the day Mandy Rutter gave a fascinating talk and workshop. As a psychologist and consultant specialising in the neuroscience of emotion and conflict Mandy talked us through the science of emotions. When we feel stressed our natural fight or flight response can drag us back into the primitive parts of our brains. She suggests breathing deeply, asking questions, using positive psychology and managing your stress well to boost resilience and stay in the logical parts of our brains.

Next was the ever brilliant Kathryn Palmer-Skillings, London Volunteer Services Manager at Macmillan who shared their approach to volunteer programme design and supporting volunteer managers through challenging situations. Firm boundaries, short volunteer placement periods with a fixed end date, peer support, training and 24 counselling access are built into the project design. This ensures volunteers are supported emotionally from the offset, rather than waiting for a difficult day. Kathryn reminded us being honest and human about what you’re feeling with those around you is powerful and necessary.

Adam Williams from St John Ambulance talked us through their fantastic, bespoke training on handling difficult messages for volunteer managers. The St John approach was simple, well researched and effective. His advice is to prepare, choose the right setting and keep your message ABC (accurate, brief and clear).

Debbie Usiskin and Gilly Fisher from North London Hospice closed the day with a wonderful session and workshop exploring emotional resilience. Increasingly research is exploring the idea that volunteering is a form of emotional labour. One of the most useful takeaways from this session was a kind of self-care bingo asking how frequently we had gone for a walk, taken time for ourselves or made sure we ate regular healthy meals. A quick glance around the room showed that we’re not very good at this. Would these conversations be any easier if we were taking good care of ourselves as well as our volunteers?

Over the years if there’s one thing I’ve picked up it’s s that the best way to handle tricky conversations is to listen to your volunteers when designing projects at the start. At Parkinson’s UK we ensured that all our roles were clear, provided a comprehensive online induction and a brilliant problem-solving policy. At England Netball, we’re about to launch an innovative new strategy that will build a movement to empower women, based on our volunteers’ motivations, preferences and need to achieve not what we need to deploy them to deliver.

Volunteering is emotional and so we can never avoid these conversations altogether but after attending this brilliant #AVMLearn event I feel a lot more confident to manage those tricky conversations with compassion and logic.

I saw my colleague again this week and she was much happier – the learning from the day had been really useful. So the next time you have to have one of those chats do apply some of these ideas and although I’m not promising it won’t still be tough, it might not be as quite as tough as you think.

AVM members can view videos from previous events  once logged into their AVM account. Watch event videos.

Laura Elson is a freelance consultant and a self-confessed volunteering geek. Currently consulting with England Netball and First Tech Challenge UK, Laura has been working in the volunteering sector for 15 years. She designed and scaled up prison based volunteer centres with NCVO, Nesta and Volunteer Centre Leeds, and has led on volunteering at Parkinson’s UK, England Netball and a wide range of charities. She gained qualifications in governance, voluntary sector management and an MSc in Non Profit Marketing from the Centre for Charity Effectiveness where her final project focused on revolutionizing volunteer recruitment techniques. Laura is a member of the Association of Volunteer Managers and the Institute of Fundraising and supports organisations with volunteering strategy and infrastructure, good governance and writing successful funding bids. When she’s not working or volunteering you can find her on a netball court.

Reflections on the CIPD London Branch event: HR and Volunteer Management

CIPD Central London Branch joined up with the Association for Volunteer Managers on 20th June 2018, for a panel discussion to address the thorny issues and burning questions around the relationship between HR and volunteer management.

AVM Director Karen Ramnauth shares her reflections on the event

The event started with a casual vote of those present, which mantra did we subscribe to? Is HR and volunteer management a marriage of convenience, or a match made in heaven? By the end of the evening I don’t think anyone had changed the mind-set they had arrived with, but I found the intervening dialogue thought provoking.

My journey home on a hot tube train gave me time to reflect on my own journey into the field of volunteer management. So many of us have freely admitted that we fell in to the profession, by happy accident, or changed roles from HR management, or even training. For me, I’d just accepted that this was my job and never really considered my circumstances before.

Two observations from the panellists struck me in particular:

Firstly, the acknowledgement that HR professionals operated with pride in a quasi-legal environment.

Secondly, the very open ended question, as to whether volunteer management was attracting the right quality of individual.

"As volunteer managers, it is our decisions today which will define precedent, and best practice tomorrow in this burgeoning profession."

When I changed my career direction I had a choice to make. I could have continued on to a Masters in Human Resources Management and joined the ranks of HR professionals, or I could and did go on to become a Volunteer Manager. In all honesty, having already practised as an Attorney-at-Law, the prospect of working in a quasi-legal environment held rather less appeal than it might have in different circumstances. I also knew that volunteer management as a profession was on the cusp of a great spurt in growth and popularity. I found myself seduced by what I still believe to be the greater challenge – managing people and change in a less regulated environment. There is also greater freedom to be found in defining the rules before choosing to follow them. In my role the boundaries are less defined by legislation; rather by the balance between risk management and good quality engagement.  As volunteer managers, it is our decisions today which will define precedent, and best practice tomorrow in this burgeoning profession.  That’s a powerful responsibility to hold!   

I’ve always valued the importance of human connections, and I wanted to work with people with a genuine passion for their role, to understand their motivation, provide the right support to make their volunteering experience worthwhile and see them relish their successes. My team is comprised of professionals from several disciplines. Despite the unique skill mix, we all have an equal seat at the volunteer management table, and we thrive. To be a good volunteer manager you need to be a strategist (to manoeuvre through your organisation’s internal politics), an engager and an enforcer. And an idealist too – when you think you’re ready to give up, instead you just keep going!

I owe a great deal of thanks to the organisers of the event. Through attending, I’ve realised that I didn’t fall into this profession; subconsciously I chose it. That realisation has made all of my discretionary labour worthwhile, strengthened my passion for volunteer management, and renewed my commitment to the aims and objectives of AVM. Cheers CIPD!

Karen Ramnauth is by day Voluntary Services Manager at South East Coast Ambulance Service. She is also a  Director at Association of Volunteer Managers.

The panel was chaired by CIPD and AVM member Elizabeth Wigelsworth, Branch Development and Volunteer Manager of CIPD.

The panel included: 

  • AVM’s Chair Ruth Leonard (also Head of Volunteering Development, Macmillan Cancer Support; 
  • David Webber, Head of People and Organisation Development at the Cystic Fibrosis Trust; 
  • Magda van Leeuwen, Member Engagement Specialist at the Royal Society of Chemistry; and 
  • Mike Feszczak, Business Engagement Manager at Volunteering SA&NT in Australia.