Announcing Be More Pirate’s Alex Barker as our conference keynote speaker

AVM is pleased to announce Alex Barker, Right Hand Pirate to Pirate Captain Sam Conniff Allende, author of the book ‘Be More Pirate‘, as our keynote speaker for this year’s conference! 

Alex will be launching our conference with an interactive session, to get us thinking about how we, as leaders of volunteering, can take on the world – or at the very least, our organisations – and win! Alex will also be staying the whole day, as she will be joining the panel for the afternoon surgery session, so get thinking about what you want to ask Alex on the day. 

We will also have Karl Wilding, early into his tenure as the new Chief Executive of NCVO, in conversation with AVM Chair, Ruth Leonard, in the afternoon. Ruth will be asking Karl about his thoughts on volunteering, volunteer management and the place of civil society within the changing world.

To join Alex, all our brilliant speakers, and over 200 of your peers, book your ticket to THE premier event for volunteer managers, leaders and heads of volunteering today.

If you can’t wait to hear from Alex, join us 19 September, from 7:30pm, for our Twitter bookclub #LoVolsBookClub, where we’ll be discussing ‘Be More Pirate’.

AVM Conference 2019 tickets are live

We might be biased, but the AVM conference is always a – if not THE – highlight of our year. So we’re really pleased to let you know that you can get your early-bird tickets for #AVM2019 now!

We’re really excited to tell you that this year we will have a conversation with Karl Wilding, the new Chief Executive of NCVO. AVM Chair, Ruth Leonard will be asking Karl about his thoughts on volunteering, volunteer management and the place of civil society within the changing world. Karl will start his new role mid-September, and we’re so pleased that he has committed to speaking at our annual conference so soon into his new role.

Our members tell us that AVM conference is the premier event for volunteer managers, leaders and heads of volunteering. Each year conference creates the kind of buzz that will only get with 250 people who are passionate and proactive about volunteer management in the same place.

Each year we select a varied range of speakers, who are at the forefront of volunteer management and thought leadership, to offer you a mix of inspiring keynote speakers, workshops on a variety of themes, and, for the second year running, the Volunteer Managers’ Advice Surgery.

Not to mention, there will be loads of opportunities for you to network and chat to other leaders of volunteering from across a variety of sectors and organisations, and make new connections throughout the day.

Early-bird prices are available for the first 50 members booking, so don’t delay, book your ticket today!

You can see the full agenda, venue details, and book your ticket to #AVM2019 on our website.

Appointment of Head of Business Development

I am pleased to be able to announce the appointment of Jo Gibney to AVM’s first strategic level staff role, Head of Business Development, starting 1st August 2019.

Last year we launched our strategic vision, of connecting leaders of volunteering to make change happen together. In order to do that we realised it was time to develop the fulltime support necessary for ensuring that we can continue to engage with our members and be here to meet the changing needs of the profession.

This means creating a robust business model and effective infrastructure to ensure the essential operational work can continue alongside the strategic future development.

Jo has been a member of the board for nearly two years, where she led on communications and also helped to cement key partnerships. Her background in volunteer management gives her clear understanding in the needs of our members and this is augmented by her knowledge of membership organisations and operational management of events, planning and stakeholder engagement.

I’m looking forward to working with Jo more closely to position AVM for future growth and development, as we enter our teenager years – and to be able to continue to work with our members and partners in order to make our vision a reality.

Ruth
Ruth Leonard
Chair of Association of Volunteer Managers

Notes for Editors

The Association of Volunteer Managers is an independent membership body that supports, represents and champions people in volunteer management in the UK regardless of field, discipline or sector. 

We were launched on 5th June 2007.

Our income comes from membership fees and ticket sales which we invest back into our work directly supporting those in volunteer management.

Time for Change: International Volunteer Managers Day 2018

Daniel Ingram, AVM Director, shares his thoughts on what this year’s International Volunteer Managers Day theme means for AVM, and leaders and managers of volunteers.

Pledges shared by delegates at our annual conference in October

Time for change – what does that mean for you? We’re keen to hear about the change you think it is time for, so please take a few minutes to complete our short survey.

This year’s International Volunteer Managers Day call to action has me reflecting on the changes I’ve experienced as a volunteer manager, how AVM is changing, and which changes we need make to develop the profession we love.

AVM’s IVM Day 17 pledge: to be the voice to empower, enable and amplify the voice of all managers of volunteers across the UK

I’ve been involved in volunteer engagement for over 10 years and a member of AVM for five of them. AVM was there when I took my first steps into strategic volunteer management, and it has been there through the ups and downs ever since.

This year change has been challenging. My role was made redundant in February and throughout this period of upheaval AVM members have been the rock I’ve clung on to. Whether that’s sharing their own redundancy story with me, putting me in touch with new opportunities, or just listening. You know who you are, thank you.

AVM pledges to connect leaders of volunteering to make change happen together

This year has also been a time of renewal for AVM. Did you spot our Chair’s blog – ‘Connecting leaders of volunteering to make change happen together’ – about the journey we’ve been on? It’s been an honour to have played a part in developing our new vision and mission with the Board, non-members and members.

They will guide our path, but can we all agree on what comes next? What changes are needed in our great profession?

One thing without doubt is that we can only answer questions like this with true authority by coming together to speak with one very loud persuasive voice!

It’s time for change. Connect with other leaders of volunteers and volunteering and let us know the changes we need to make happen together: complete our short survey now.

Connecting leaders of volunteering to make change happen together

Ruth Leonard, Chair of AVM, explain’s AVM’s new vision and strategy.

Empowering people to make a difference in their local communities and bring about change using their skills and assets – this is why I have always been passionate about volunteer management. To effectively facilitate and support initiatives and enable people to contribute effectively we must develop and provide the right structure. This includes well-trained and well-supported volunteer managers .

We are all familiar with the well-deserved accolade of volunteers to our organisation and the wider sector. We know that volunteers can only offer the greatest value and to ensure equity is offered to everyone who wants to give time to us when volunteer managers are working most effectively. Volunteer Managers matter as well. This sums up the ultimate aim of AVM.

Your board has prioritised developing AVM’s new strategy. I was immensely proud to launch it at our recent Annual General Meeting.

Our work began in October 2017 with an away day facilitated by Martin Farrell. Together we explored AVM’s beginnings, the experience of board members and the history of volunteer management as a profession. This demonstrated both the breadth of experience in the room and the powerful recognition that as a board we needed to do more for our members.

We identified three key themes requiring our concentration and focus:

1. Offer
  • Holding events outside London. This echoed our International Volunteer Managers Day 2017 survey. We achieved this in 2018, holding events in Bristol, Manchester and Stirling
  • Mentoring – this scheme is due to be launched early 2019, and will fulfil a very longstanding ambition of AVM
  • Extending our online outreach. Our L&D events are filmed and available to members on our website. We want to further extend our online presence
2. Members:
  • Our members must feel that AVM is their association. We are therefore developing opportunities to allow members to shape AVM
  • We need to better understand what our members require from us. The International Volunteer Managers Day 2017 was just the start of this feedback exercise. The 2018 survey will build on this.
  • We also need to know why some volunteer managers have not become members and address any gaps or barriers.
3. External
  • We will develop partnerships and networks across the sectors so that members are better supported and we can ensure the voice of volunteering is heard.

Our next step was introspective. We examined the context we were operating in. We reviewed our business model, our governance and organisational structure. We considered our achievements and the products and services we offer.

We recognised the need to create sub committees to support the operational elements of AVM. We already had successful conference and events committees but needed more. We’ve created a Business Development Committee and task and finish groups for specific projects including the mentoring scheme.

Our thoughts then turned to the future. We needed to articulate AVM’s core elements and ensure we continued to be relevant for our members over the coming years.

We spent time describing our vision of where AVM should be in 5 and 10 years. This was deliberately aspirational. Responses were both concrete and tangible, and also anarchic and controversial. The picture illustrates one board member’s wish that volunteer management had been something offered as a career when she was at school – and our desire that one day it will be.

We created several options describing our desired future which we then asked our membership to comment on and shape. The 120 responses received clearly demonstrated the interest people had in this conversation – and showed us gaps in the general understanding of AVM’s purpose.

A further and crucial project was to agree the activities necessary for AVM to achieve its vision. We created a MOSCoW grid – activities we Must, Should, Could and Wouldn’t be doing. This has proven invaluable in prioritising our work plan and provided a focus for our energy. I have been laughed at for whipping it out at every opportunity– but am incredibly proud of what we have created together!

The vision launched at our 2018 conference is: Connecting leaders of volunteering to make change happen together

And our accompanying mission statement:
Our mission is to inspire and empower leaders of volunteering.
We are a recognised community of leaders of volunteers, sharing expertise and support. 
We build this through the provision of engagement, resources and advocacy.

The key goals to achieve AVM’s vision and mission are:

  • Developing and growing our offer
  • Building participation and increased relevance to members
  • Developing as a profession
  • Representation and advocacy

It was also important to us that we identified the strategic enablers to complement our goals,

Communicating – We shall develop an effective 2 way communication mechanism for our members including updating our website and digital platforms

Partnerships – We recognise that AVM doesn’t exist in a vacuum and are keen to develop collaborative partnerships and networks across the sectors

Supporting decision making – Developing influencing up tools as advocacy support for volunteer managers advancing their cause in their workplaces

Collaborating with our members – Ensure increased opportunities to become further involved and also volunteer

Evidence based – Develop measurement tools and key performance indicators including for management information purposes

Future-focussed – Develop thought leadership around the future of volunteer management in order to future proof the profession

AVM is developing into a dynamic organisation with its members at its heart. I’d like to take this opportunity to encourage you to become more involved.

Volunteer managers, which for us means anyone who works with volunteers, need to develop their skills and confidence; and AVM exists to support this . We owe it to our volunteers – giving their time, energy and experience – to make this gift as effective as possible. Volunteer management is the platform that enables people giving their time to be engaged, supported and motivated. Ensuring that volunteer management is recognised as a skill and a valued profession is essential for volunteers to continue to flourish and indeed volunteering.

Ruth Leonard is Chair of AVM, and Head of Volunteering Development at Macmillan Cancer Support.

Could you be our new Business Development Manager?

The Association of Volunteer Managers (AVM) is an independent membership body that aims to support, represent and champion people in volunteer management in the UK regardless of field, discipline or sector. It has been set up by and for people who manage volunteers.

We’re at an exciting point in our development and are preparing for a period of sustained growth. To be effective, we’re seeking a part time Business Development Manager for a fixed term of 6 months.

The post holder will be expected to lead on and implement AVM’s interim business plan, improve our infrastructure, work alongside the Board to strengthen partnerships and support the development of a five year strategy.

For more information please contact Ruth Leonard (Chair) or Karen Ramnauth.  

How to apply

Send a cover letter and CV to [email protected]

The deadline is midday, Friday 28th September 2018 and interviews will take place on Wednesday 3rd October 2018 in central London. We are looking for a candidate who can start as soon as possible.  

AVM Director 2018 elections open for nominations

UPDATED: Nominations are now closed.

AVM Director elections open for nominations

The 2018 elections to join the board of AVM are now open for nominations.

Any member is eligible to stand for election, and this is your opportunity to help shape and lead the Association of Volunteer Managers as a director.

Find out more by downloading the 2018 AVM election pack. This year we are particularly looking for candidates with skills in finance or marketing.

If you have any questions about being a Director, please contact our Chair, Ruth Leonard via email. For those who are interested in being a Director, you are welcome to attend some of our next Board Meeting on 5th September.

The returning officer for this year’s election is Rachel Ball, AVM Company Secretary. If you have any questions or difficulties you can contact her directly for help or advice.

Please download and complete a nomination form, and email it directly to Rachel Ball.

Nominations close at 6pm, Tuesday 28 August 2018.

Voting will open on 7 September and all eligible voters will receive further information about how to vote by email.

Can you help us decide AVM’s vision?

AVM’s board has reflected on our 10 year journey with you, our members, and begun to build a picture of where our journey must and should go next. For that journey to be successful we need to travel together. Can you help us decide the vision we will all seek to achieve?

We have narrowed down the ideas to three statement options. We would like you to rate each option and share your thoughts on why you gave this rating.

Please complete our short survey.

Recruiting a new treasurer: can AVM count on you?

  • Do you have a head for figures?

  • Want to help AVM thrive and grow?

  • Got time to give to help grow the volunteer management profession?

If this sounds like you – or someone you know – then AVM would like to hear from you! The AVM board is looking to co-opt someone with finance skills and experience to support our current Treasurer, and build capacity for growth.

Initially you will be co-opted until this year’s AGM (at our October conference), with the option of you being co-opted again. This role does not require you to be an AVM member.

If you are interested in the role please see the role description. If you’d like to discuss the role in more detail, please get in touch.

Volunteers’ Week: Saying thanks

Originally posted on the NCVO website.

Saying thanks

Whether we’ll admit it or not, we all love to receive a genuine ‘thank you’ for something we have done. There is something that makes even the most cynical of us (guilty as charged) at least feel a little warmth inside us. Even if we don’t always show it.

And it’s for that reason that Volunteers’ Week exists: to publically and collectively get together one week in the year and say thank you to the millions of volunteers across the UK.

Volunteers’ Week doesn’t mean you need to save all your thank you’s for this week (after all, as a dog is for life not just for Christmas, volunteer recognition is for every week, not just Volunteers’ Week). Rather its aim is to amplify and magnify that recognition, and to celebrate all the awesome stuff volunteers are doing. And in the age of social media: to get it trending on Twitter!

This year, NCVO and AVM decided we’d try out a Twitter chat for volunteer managers to talk about saying thanks to volunteers. Using #SayingThanks, this was an opportunity for volunteer managers to ask questions and share how best to thank volunteers. It’s the first time we’ve ever done a Twitter chat, so we were a bit nervous, but it was great to see people joining in, answering and asking questions. You can see the Moment on Twitter.

Cultivate an attitude for gratitude

What really struck me during the chat was how passionate volunteer managers are about thanking and recognising volunteers. But how some struggle to get the rest of the organisation to feel the same way. I’m not surprised by this: when AVM surveyed volunteer managers for International Volunteer Managers’ Day 2017 we found one of the biggest challenges was lack of buy-in from their organisation for volunteering. This is something AVM wants to work on with NCVO and the rest of the sector, to try and empower volunteer managers to bring about a culture of volunteering in their organisations.

The chat also confirmed what I long suspected: volunteering runs on a cuppa and cake! Food has always been a way of bringing people together and celebrating, across all cultures and countries. I don’t think we’re going to see an end to the celebratory tea any time soon.

Two slices of cake

So what did we learn from during the chat? Here are some thoughts I’d like to share with you about how to thank and recognise the valuable contributions volunteers make every day and night.

Don’t go overboard

I once heard of a group of volunteers who asked what terrible change an organisation was going to bring in, because so many members of staff thanked them during Volunteers’ Week. What a sad reflection on the organisation’s attitude to recognising volunteers. While Volunteers’ Week is a great time to specifically thank volunteers more formally, regular thanks should be part of everyone’s everyday interactions with volunteers.

Keep it regular

Volunteers are part of the team and should be treated as such. Making thanks at the end of a shift part of how you engage with volunteers is as valuable as an annual party. Remember to share thanks genuinely, regularly and as soon as you can. Don’t save it all up for an annual Volunteers’ Week event. When you get feedback about an individual volunteer, share it with them immediately.

Make it personal

We all know the volunteers who have their collection of length of service pin badges, or who will be interviewed for local press at the drop of a hat. But what about the volunteer who’d rather not get up in front of a room full of people? There is no ‘one-size fits all’ way to thank a volunteer. When it comes to those extra special thank you’s when someone has gone above and beyond expectations, make it personal to them. After all, nobody wants to be the volunteer manager who gives a bunch of flowers to a volunteer who has hayfever!

Shout about it

That doesn’t mean you need to drag every volunteer who does a great job on a stage to shake hands with the local Mayor (though, if they’d like that, bring it on!). There are other ways you can shout about what volunteers. Social media and local press are a great way to spread the message. But equally, let the rest of the team know too. After all, you know what difference volunteers are making, but do your colleagues in Finance or IT know?

Share the love

Share the thanks you get from clients who’ve been helped by volunteers. (Yes, you can do this, even with GDPR, just make sure you know how can you do this!) You can put a copy of a letter on a noticeboard, or include snippets in your volunteer newsletter or email. It’s far more powerful to share thanks in the words of the person who is giving it.

Share the goodies

Almost everyone loves some branded goodies. You can also make it useful if you think about what volunteers need. Do they have to carry around paperwork? How about a branded bag. Do they travel a lot? Then a travelcard wallet is a great idea. You could always ask a local business to fund it if it’s not something you would normally produce. Or see if you can give them early access to the latest fundraising goodies. If it’s really good, you could always pull names from a hat!.

These are just a few things I’ve picked up from talking with other volunteer managers. We’d love to continue this conversation on Twitter so please share your questions, thoughts, ideas and suggestions using #SayingThanks.